Job Description

Salary

26,936

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Information Technology

Date posted

19/01/2026

Job reference

REQ002130

IT Service Support Analyst

Full Time

Salary 26,936

The Lightbox, Newcastle upon Tyne

Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

About the role

We at Cora Health are delighted to be looking for an IT Service Support Analyst to join our growing technology team and play a key role in delivering reliable, high?quality support to colleagues across the organisation. If you enjoy solving problems, improving systems, and helping people get the best out of their technology, this role will suit you perfectly.

Main duties of the role will see the successful post holder utilising their specialist skills to

First?line and second?line support across hardware, software, networks, and business applications Incident logging and resolution using our IT platform, ensuring timely updates and clear communication User account administration including onboarding, permissions, and access management Troubleshooting Windows, Microsoft 365 issues Escalating complex issues to specialist teams when required Maintaining documentation such as knowledge base articles and support guides Contributing to service improvement initiatives and identifying opportunities for efficiency

Who we are looking for:

Take a look at the criteria below and if this sounds like you, then we want to hear from you!

Experience in an IT support environment (1-3 years ideal, but we're flexible) Strong knowledge of Windows OS, Microsoft 365, and common business applications Excellent communication skills with a customer?focused mindset Ability to prioritise and manage workload in a fast?paced environment Problem?solving mindset with a willingness to learn and adapt Knowledge and understanding of ITIL is beneficial

We are Cora Health:

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,

diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Why work for Cora Health?

At Cora we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:

Professional Development:

Enjoy a minimum of 5% of your working hours dedicated to your personal growth and development. Attend internal conferences, study days, and access clinical support tools and pathways to excel in your role and career.

Generous Holiday Entitlement:

Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.

Wellness Support:

Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

Performance Awards:

Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

Savings and Support:

Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions.

Membership Fee Reimbursement:

Save your pennies, as we cover the cost of role required professional membership fees.

Cora Clinical Education Academy:

Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your clinical knowledge and skills across all clinical pathways.

Collaboration Opportunities:

Engage with our entire clinical team through, including emergency clinical on-call support, clinical supervision, coaching and mentoring.

Team Building:

Join in on team-building and away days to build strong connections with your colleagues.

Flexibility:

Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.

These benefits are our way of expressing gratitude for your continuous dedication and contribution to Cora Health. We value you and are committed to making your experience with us even more rewarding.