Job Description

About The Role
Group IT are recruiting for a Service Transition Manager on a full-time permanent basis.
Reporting into the Senior Service Manager you will take full ownership of the transition management process, including the development, maintenance and continuous refinement of associated templates and tools. You will proactively identify opportunities for improvement, implement best practices and ensure the process evolves in alignment with organizational goals and industry standards.
Your role will involve planning and overseeing the effective transition of new or updated IT services into live operations, ensuring they meet business objectives, are optimally designed and fully embedded within established operational workflows.
Skills & experience you can bring to the role:

• ITIL Framework Expertise with deep understanding of ITIL, especially Service Transition processes (e.g., Change Management, Release & Deployment, Service Validation).
• Deep experience in IT Service Management, specifically in service design and transition, in a complex and large organisation
• Service Lifecycle Knowledge with familiarity of the full IT service lifecycle, from strategy to operations.
• Project Management with the ability to plan, coordinate, and manage transition projects (often using methodologies like PRINCE2 or PMP).
• Configuration and Release Management with experience managing releases, deployments, and configuration items.
• Risk and Impact Analysis with the ability to identify, assess, and mitigate risks during transitions.
• Strong experience of managing internal and external supplier service provision and relationships in a large organisation and with multiple suppliers
• Excellent experience of managing relationships with other IT disciplines
• Solid experience working with both agile and traditional project methodologies
• Proficiency with Service Management Tools like ServiceNow.
• Skilled in documentation and reporting including creating transition plans, reports, and knowledge base articles.
• Familiarity with testing and validation tools within test management.

What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Group IT
In Group IT, we have an inclusive culture, built on diversity, difference and friendship that inspires us all. What really sets us apart is how we work - not how many vehicles we sell. We learn from each other, encourage each other, and regularly challenge each other to think differently. Our people have a true passion for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time.
The automotive industry is transforming. The rise of EVs, increased connectivity, shared mobility, changing customer expectations, and the technological revolution have brought a raft of new challenges.
The scale of this shift in the way we work means a new focus for IT professionals who are tasked with delivering business change to match Volkswagen Group's ambitious strategy.
We're providing innovative solutions, maintaining applications, and optimising security. We're experts in our business processes and systems, and leaders of vast transformation programmes.
We are responsible for projects right across Volkswagen Group UK, so you'll find the work varied and challenging, and there's plenty of opportunity to spread your wings and become involved in more initiatives.
About Us
Volkswagen Group
We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Skills Required