Job Description

We have an exciting opportunity for an IT Services Officer (2nd Line Support) to join the team on a full time, permanent basis. In return, you will receive a competitive salary of 24,834 - 30,012 per annum DOE.
We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.
About the role:
As the IT Services Officer (2nd Line Support), you will provide hardware and software support for users of the College's information technology systems; to ensure that staff and students receive the best possible support in accordance with College policies and procedures.
Organisation
Brockenhurst College
Curriculum/Support Area
IT Services
Contract Type
Permanent
Employment Basis
Full time
Contracted working hours
37
Location
Brockenhurst College
Salary
24,834 to 30,012 per annum DOE
Closing date
02/12/2025
Documents
(Word, 224.54kb)
Responsibilities as our IT Services Officer (2nd Line Support) will include:

• Supporting 1st line support in the operating of the IT Services Helpdesk and logging of all requests in the helpdesk system.
• Providing 2nd line support for staff and students experiencing problems with any operating systems or applications installed on their workstations including AV equipment, if unable to resolve, escalate to 3rd line support.
• Ensuring that the hardware database holds accurate and up to date details of each workstation's hardware configuration and to provide reports on request.
• Assisting in the installation or upgrade of computer hardware, software and network devices. To ensure that they are secure, up to date and configured correctly.
• Performing fault diagnosis and testing of hardware and network cables and to make repairs where possible.
• Participating in the organisation and implementation of regular maintenance and servicing of equipment.
• Taking effective and timely action in the event of any breach in workstation or network security, whether caused by the actions of an individual or by a computer virus and report it to the IT Services Manager immediately.
• Joining with other members of the IT Services team in arranging, agreeing and participating in a working rota to ensure that an acceptable level of support is available for evening, weekend and out of normal term IT activities.

As our IT Services Officer (2nd Line Support), you'll ideally have:

• A relevant IT qualification
• Current experience in an IT support role, supporting current technologies.
• Current experience in supporting Apple Mac & PC based systems.
• The ability to follow section procedures systematically.
• The ability to work with initiative.
• The ability to demonstrate a high level of customer care and support.

Benefits:

• 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

Closing Date: Tuesday 2nd December
If you feel you are the right candidate for this IT Services Officer (2nd Line Support) role, then please click 'apply' now! We'd love to hear from you!
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.

Skills Required