Job Description

IT Shop Manager (Full-Time / In-Person)

Salary: 25,000 to 30,000 depending on experience

We are in the process of updating and improving how we support home users and self-employed professionals. That starts with our site in Witney, where we are rebranding under a new name,

Bytesafe Home

.

This role is not just about managing day-to-day operations. You will help shape how this part of the business works, from the way we serve walk-in customers to the systems we use behind the scenes.

You will also earn commission on qualifying services and product sales, giving you the opportunity to directly benefit from the value you help generate.

If you are organised, customer-focused, and interested in tech, you will have the chance to make a real impact and grow with the role as the business evolves.

About Bytesafe Home

Bytesafe Home is the new identity for our long-established IT support service for home users and self-employed professionals. What began as a traditional computer shop back in 1995 is now evolving into a clean, modern space where people can get honest, expert, and local IT support.

We are redesigning the space, improving our processes, and building a customer experience that feels simple, smart, and welcoming. A key part of this role will involve helping us document and refine how everything works, so we have a solid and repeatable setup that supports both the team and the customers.

This role offers the chance to be part of that journey from day one. For the right person, there will be scope to take on more responsibility and play a key role in shaping the future of the brand.

About the role

You will be responsible for running the day-to-day operation of our Bytesafe Home tech support site in Witney. This includes everything from welcoming customers and booking in devices to managing the repair queue and supporting our workshop engineer(s).

You will also work closely with the directors to:

Improve how the service runs Help shape the in-store customer experience Lead local marketing initiatives Contribute to the design of systems and workflows Collaborate with our in-house automation specialist to streamline operations

Key responsibilities include:

Running the front-of-house and service desk for home users and self-employed customers Overseeing intake, triage, quoting, repair tracking, and customer updates Supervising one or more workshop technicians (once hired) Managing stock, retail items, and accessory displays Ensuring every customer has a positive, professional experience Supporting service layout, process improvements, and branding Helping implement efficient systems with the support of our automation and systems team Leading local marketing activities including promotions, signage, and service messaging

About you

We are looking for someone who:

Has strong customer service skills and enjoys helping people Is confident running daily operations and leading a small team Can stay calm, friendly, and organised in a busy environment Has a genuine interest in tech and IT, even if your experience is personal rather than professional Is excited about using modern systems and automation to improve service Has an eye for how things could work better and enjoys making improvements Wants to be part of building something new and growing with it

Bonus points if you:

Have experience in tech retail, repair, or customer-facing IT support Have managed a shop, team, or customer-facing environment Have helped shape service experiences or improve processes Have experience with marketing, service messaging, or customer communication Have worked with or supported process automation (even if not hands-on)
Salary, rewards and progression

25,000 to 30,000 depending on experience Commission on all qualifying sales and services, with no arbitrary caps Additional performance bonuses for meeting team and growth targets Company pension Free on-site parking Weekday hours (Monday to Friday) Staff discounts on tech and accessories Supportive, friendly team culture Clear opportunities for progression as the brand grows
We believe in recognising the value you bring. That is why commission is available on a wide range of services and products, from diagnostics and repairs to upsells and accessories.
There is no hard cap on your earnings. The more value you help generate, the more you will be rewarded.
We will give you the tools and support to succeed, but the impact (and rewards) are yours to drive.

Why join us?

We've built strong, long-standing relationships with our customers by providing honest, expert support in a straightforward and approachable way. This is a hands-on role in a small, friendly team where your input will genuinely make a difference.

You'll be involved in shaping how the service runs day to day, with the opportunity to contribute ideas and help improve how we work over time.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Language:

English (required)
Location:

Witney OX28 (preferred)
Work Location: In person

Application deadline: 30/08/2025