Job Description

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The IT Support Manager for Universal Creative is responsible for managing the day-to-day activities related to the support of Universal Creative (UC). Support of the various teams includes but is not limited to laptop and desktop functionality, determining hardware and software specifications and procurement, wired and wireless network issues, server and data allocation, mobile device configuration and troubleshooting of any issues related to computing technology. The UC Technology Manager is also responsible for the discovery and implementation of any new technologies used by UC.
The UC Technology Manager should ensure that the general IT support is aligned with UPR Technology and UC IT uses standardized processes and directions for procuring, managing and deploying IT software and hardware to users. In addition, the UC Technology Manger will ensure that software and hardware required for proper usability and support is developed, tested and in place expeditiously to support the UC Team's needs.

• Manages the day-to-day activities of everything related to technology for UC. This includes hardware and software deployment and troubleshooting, procurement, network and server issues and mobile device configuration.
• Works closely with IT partners to manage system access, security, delivery services, infrastructure and governance for IT initiatives and activities. The IT Manager will follow the established IT Project Management Process to deploy projects in meeting business goals.
• Works closely with the UC team(s) to ensure that the IT systems and processes function on a day-to-day basis as intended, both through auditing and tracking of system activities as well as culling feedback from user groups regarding their needs and issues. Works with IT teams and management to identify solutions that enable the organization to achieve its project goals.
• Responsible for the discovery, purchase, configuration and operation of any new technologies intended to be used by UC.
• Performs periodic Team reviews with key stakeholders to evaluate any gaps in the systems currently in place and determines requirements needed to fill that gap. Ensures that appropriate UPR business practices and procedures are followed with these. deployments. Monitors overall use to ensure corporate compliance (where applicable).
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Conflict resolution and problem solving techniques
• Good in presentation, facilitation, communication, and negotiation
• Detail oriented
• Able to handle multiple tasks simultaneously
• Professional in nature as this individual will have interaction with every level of staff and will be dealing with other professionals from outside vendors and other departments within Universal
• Prompt and reliable as the operation of the department is their responsibility
• Technical acumen should be at the top level as they are responsible for all Level 3 trouble issues that arise within the department

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to .

Skills Required