Job Description

What to Expect
The IT Support Engineer is responsible for the operational delivery of IT support services to McLaren's VIPs, and where required, for expediting time critical support to the wider
organisation. Working to agreed service targets, the role will be responsible for the
completion of incidents and requests, and where necessary work in conjunction with
McLaren's external IT Support partners.
The role will act as an ambassador for the IT service to McLaren VIPs, establishing and
managing expectations, coordinating, and maintaining communication to achieve those
expectations to a consistently high-performing standard.
What You'll Do
Responsible for the day-to-day operational resolution of VIP
Incidents & Requests raised into IT Support, providing both 1st & 2nd
level support
? Responsible for expediting time-critical operational resolutions,
where directed by Line Management
? Ensure face to face and remote support is available to the business
VIP community, including onboarding
? Management of VIP expectations ensuring they are delivered in line
with agreed service goals, through excellent coordination and
communication
? Supporting business escalations, including but not limited to VIP and
time-critical incidents, managing resolution, coordination and
chasing escalations with McLaren's IT Support partners, resolvers,
vendors and 3rd parties ensuring user satisfaction & SLA's are
delivered
? Collaborate with McLaren's IT Support partners and Resolver teams
to support continual improvement within the function
? Ensure processes are adhered to and tickets are updated, tracked &
reported via Ava
? Responsible for meeting the demands of the business and provide
the required resolution of tickets in line with agreed goals, SLA's,
OLA's and KPI's as set by senior management
? Continual focus on building and strengthening stakeholder and VIP
relationships across the business to show IT as a true enabler of
business outcomes
? Occasional visits to other local McLaren sites to support McLaren
community with IT related issues when required
? Maintaining and enhancing on-site AV and meeting room spaces
? AV Meeting Room support testing basic set up and liaising with EA's
ahead of important meetings & with NTT for in-scope technical fixes
as required
What You'll Bring
The IT Site Support Engineer will have an understanding of IT environments and have an
in-depth knowledge of the following areas:
?
? Excellent customer facing/customer service skills
? Excellent written and verbal communication skills
? Experience in Microsoft Windows, Office 365, Active Directory, MacOS, IOS,
Mobile devices and basic networking, to achieve the support levels required
? Experience of AV room support would be an advantage or a desire to learn
? Experience in printer support would be an advantage
? Ability to reach decisions promptly or understand where such decisions need
broader involvement or rapid escalation
? Ability to work under own initiative or as part of a team
? Able to work under pressure and meet deadlines
? Good general reporting skills, ability to compile and generate reports for
business insight
What We'll Do for You
We offer a wide - ranging benefits package, which includes:

• Structured career development framework
• 25 days' holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance 4x your basic salary
• Ability to apply for a sabbatical of up to one year after only two years' service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies including market leading maternity leave
• Tax efficient nursery scheme benefit
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
• Friends and family day
• Opportunities to experience our fantastic cars

Who Are We?
No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

Skills Required