Job Description

Are you looking to take your first step into a career in I.T and/or customer and systems support? Our client is a recruitment technology company that offers a cloud-based Applicant Tracking System. We are looking for a new apprentice to join the IT Tech team in supporting and implementing our bespoke cloud-based application.

Apprenticeship summary

Annual wage

14526.50

Working week

Monday - Friday 9am - 5pm

Total hours per week: 37.5 hours a week

Expected duration

16 Months

Apprenticeship level

Advanced
Level 3 (A level)

What will the apprentice be doing?

Currently the Hireful tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).

Duties will include, but are not limited to:

Looking after tickets that are sent via e-mail Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript Joining Improvement meetings internally to discuss changes Creating articles for our knowledge base and checking existing ones are up to date Working with the team to gain web based troubleshooting skills and development Looking after the internal sales teams demo environments and looking after internal IT service requests Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover Kick off meetings with the client and requirements gathering Building, Testing and implementing the ATS to a client Building a careers webpage using our career building tools Integration methods to social media Running the project phase from start to handover working alongside the tech team
If you've got excellent communication skills by phone and email plus a real genuine interest in IT and technology i.e. software, systems, coding, the cloud, etc. then this could be your perfect job!

Requirements and prospects

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative development and coding

Qualifications

GCSE or equivalent English (Grade A-C or 9 - 4) essential
GCSE or equivalent Maths (Grade A-C or 9 - 4) essential

Things to consider

Our client works on a hybrid model which is 3 days working in the office and 2 days working from home. They have a friendly team and office environment, where we work hard but like to have fun too: arcade games, pool table and plenty of social events including epic summer BBQ and Christmas Parties.

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, interested candidates should apply as soon as possible.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Digital Support Technician

Equal to Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 14,526.20 per year

Ability to commute/relocate:

Strixton NN29 7PA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a passion for coding?
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Strixton NN29 7PA (preferred)
Work Location: In person