It Support Analyst 1st Line

Bristol Area, United Kingdom

https://www.mncjobs.co.uk/company/io-associates

Apply Now

Job Description

IT Support Analyst - 1st line
Bath, Onsite
Up to 27,500 per annum
1st Line Support Analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement offering a strong environment for professionals who thrive in fast-paced, customer-focused technical support roles.
You will be responsible for providing first-line technical support to end-users, acting as the initial point of contact for hardware, software, and system-related queries. This includes diagnosing and resolving common technical issues efficiently while ensuring more complex problems are escalated to second-line support when required. You will accurately log, track, and update support tickets within the ticketing system, maintaining clear records of issues and resolutions.
Required Skills:

Previous experience in a customer support, service desk, or IT helpdesk environment
Strong troubleshooting skills across operating systems, with the ability to learn new technologies quickly
Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
Experience using ticketing systems and remote support tools

You'll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability.
*P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.