Job Description

WGM have a requirement for an IT Support Analyst to help bolster the existing IT & Digital Services team and provide additional IT service support provision across the business and will be based within our Glasgow head office on a hybrid working basis. The purpose of this role is to join a growing IT Team, helping deliver excellent IT Service to our customers. We are looking for someone to join the team with a can-do approach, technical experience, and exemplary customer service skills
Main duties and responsibilities

• Provide 2nd line support to all staff across all WGM locations.
• Diagnose and resolve complex technical issues (including escalations from 1st Line)
• Configure and manage Microsoft 365 environments, including user management (Azure AD), Device Management (Endpoint Manager / Intune), Cloud Based Server Infrastructure (Azure), Endpoint Security & Compliance (Defender).
• Supporting collaboration tools such as MS Teams, OneDrive and SharePoint.
• Strong knowledge of networking - LAN / WAN / WLAN (experience with Meraki desirable)
• Working knowledge of backup technologies (Azure / Veeam desirable)
• Ability to introduce efficiencies through automation & scripting (PowerShell)
• Managing Service Desk tickets through ITSM tools
• Support the Infrastructure team in delivering IT Projects.
• End User troubleshooting leading to fault resolution.
• Build relationships with WGM Stakeholders and maintain excellent customer service throughout.

To be considered for this position you will have at least 2-3 years previous experience within a similar IT position, you will possess excellent communication skills and have the ability to work on your own initiative as well as part of team. The ideal candidate will have experience of configuring and managing a Microsoft 365 environment including User Management and device Management.
Benefits
We offer a competitive package, including:

• 32 days holiday, increasing to 36 based on length of service.
• Enhanced pension scheme.
• Life assurance scheme.
• Salary sacrifice - (Electric vehicle scheme, annual leave purchase & cycle to work).
• Remote & hybrid working options (subject to role requirements).
• Enhanced maternity & paternity Leave.
• Company sick pay (available after qualifying period).
• Employee discount programme.

Based in Scotland, we are an engineering business providing mechanical, electrical and civil engineering services to clients across the UK. We are one of the UK's leading engineering solution providers, recognised for outstanding client service, quality solutions and our commitment to health and safety. From our HQ in Glasgow, we deliver sustainable solutions to the water and renewables sectors. Supplementary services include project management, technical engineering, design, and off-site modular build.
We have partnered with innovative technology providers in the renewables sector, including solar PV, hydroelectric and heat networks. We are a progressive, people-orientated business driven by our values to deliver workable and cost-effective solutions in the communities we work. When you work for WGM you join a dynamic team and have the opportunity to be part of our ambitious plans for future growth.
WGM is part of the RSK Group, a leading integrated environmental, engineering and technical services business providing dynamic multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. In fact, Environment Analyst recently highlighted RSK's growth, commenting, "Few companies in the environmental services sector can claim to be expanding at the same pace as RSK". RSK operates as a group of synergistic companies with a growth strategy centred on diversification to build a resilient business that can withstand external pressures while bringing more value to clients and opportunities to employees.

Skills Required