Job Description

IT Support Analyst

Location:

Eton Wick, Windsor, Berkshire SL4

Job Type:

Full-Time

Salary:

28,000 - 35,000 per year (dependent on experience)

Schedule:

Monday to Friday

No Agencies please

About Monitor Ltd

Monitor Ltd is a dynamic and growing company providing cutting-edge IT solutions to clients in the corporate and education sectors. We are seeking a highly skilled and professional IT Support Analyst to join our dedicated team in Eton Wick, Windsor. This is an exciting opportunity for a motivated individual to contribute to our success while advancing their career in a supportive and innovative environment.

Role Overview

As an IT Support Analyst, you will play a critical role in delivering exceptional technical support to our end-users through multiple channels, including email, telephone, remote desktop, and on-site visits. You will work independently and collaboratively to troubleshoot complex IT issues, maintain systems, and ensure seamless operations for our clients. This role demands a customer-centric approach, strong technical expertise, and excellent communication skills.

Key Responsibilities

Provide high-quality technical support to end-users via a helpdesk system and direct client interaction, resolving issues across various platforms. Proactively monitor servers, desktops, and networks to ensure optimal performance and security. Perform daily backup monitoring and manage server support and maintenance tasks. Install and configure server operating systems and hardware, including maintenance and upgrades. Support on-site client visits to address technical requirements and build strong client relationships. Manage and prioritise IT support tickets to ensure timely resolution and client satisfaction. Contribute to the ongoing improvement of IT processes and systems.

Essential Skills and Experience

Minimum 2 years

of recent experience in a technical support role, with a proven track record of resolving complex IT issues.

Full UK driving license and own car

for making client site visits. Exceptional verbal and written communication skills in English, with a customer-focused mindset. Strong technical troubleshooting skills and the ability to prioritise tasks effectively. In-depth knowledge of: Windows Server and Windows 10/11 environments. Active Directory administration. Microsoft 365 and Microsoft Azure/Entra ID configuration. DNS, DHCP, and IT networking (firewalls, switches, VLANs). Virtualisation technologies (VMware, Hyper-V). Smartphone configuration (iOS, Android). Ability to work independently and as part of a collaborative team.

Desirable Skills and Experience

Relevant IT certifications (e.g., MCSA, CCNA, CompTIA Network+). Experience with Linux and macOS systems. Familiarity with web hosting and domain registration processes. Previous experience in corporate or education sector IT support.

Qualifications and Requirements

Candidates must undergo and pass an enhanced DBS clearance as Monitor provides support to the education sector. Relevant IT qualifications are highly desirable but not essential if experience is demonstrable.

Why Join Monitor Ltd?

Opportunity to work with a diverse client base in corporate and education sectors. Supportive team environment with opportunities for professional development and career progression. Access to cutting-edge technologies and tools to enhance your technical expertise. Competitive salary, with a focus on work-life balance.

Application Process

Our recruitment process is designed to identify top talent and consists of two stages:

An initial online video interview via Microsoft Teams. A face-to-face interview, including practical and theoretical assessments for shortlisted candidates.

How to Apply

If you are a proactive, skilled, and professional IT Support Analyst ready to take the next step in your career, we want to hear from you. Please submit your CV and a cover letter outlining your suitability for the role.

No Agencies, please.

Work Location:

In person at our Eton Wick, Windsor office, with occasional travel to client sites.

Monitor Ltd is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Schedule:

Monday to Friday
Application question(s):

Do you have a full UK driving license and own car?
Experience:

recent IT Support: 2 years (required)
Work Location: In person

Reference ID: MTR-05/25