Job Description

Grab this rare opportunity to develop all-round IT skills providing outsourced IT technical support to local schools. This will be a fantastic learning experience. You will need to be a driver with transport for this mobile role.

Apprenticeship summary

Annual wage

14,722.50 a year

Working week

Monday - Friday 9am - 5pm

Total hours per week: 37.5 hours a week

Expected duration

16 Months

Apprenticeship level

Advanced
Level 3 (A level)

What will the apprentice be doing?

Respond to Helpdesk requests remotely Help desk calls - taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the Technical team with maintenance tasks and installs

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

The classroom training for the ICT apprenticeship comprises of 4 modules.

Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module.

The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers.

The 4 ICT modules are:

Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business Principle
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

What is the expected career progression after this apprenticeship?

The employer is looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
The majority of our management team started out as apprentices, and we have a history of training and developing well-rounded staff members from apprenticeship level

Requirements and prospectsDesired skills and personal qualities

Communication skills IT skills Attention to detail Customer care skills Analytical skills Logical Team working Initiative

Qualifications

GCSE or equivalent English (Grade A-C / 9-4) essential
GCSE or equivalent Maths (Grade A-C / 9-4) essential

Things to consider

Must have a Valid UK Driving license and use of a car as you will need to travel to the schools we work with. All appointments are subject to a satisfactory enhanced DBS disclosure.

Benefits

Work lap top provided Work mobile provided Travel expenses paid (not including to and from Cranfield office) Free onsite parking

Training

Training provider

JBC SKILLS TRAINING LIMITED

Apprenticeship standard

Information communications technician
Level 3 (A level)

Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Ability to commute/relocate:

Bedford MK43 0BT: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person