Job Description

Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.

Role:

IT Support Apprentice

Location:

Worcester, WR4

Salary:

7.55 per hour (approx. 15,000 p/a)

Hours:

Mon - Fri, 9am-5:30pm

Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development. We believe strongly in developing all members of the team and throughout your apprenticeship journey, you will have the full support of the team. We're a really friendly team and we're looking forward to supporting the next IT support apprentice, could this be you?

Responsibilities:

Logging of service desk tickets into our helpdesk system Building and preparing machines before they are sent out to clients Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools. Fault finding desktop, laptop and servers at both a hardware and operating system level Helping our clients with their IT problems via email, telephone and remote-control tools Office 365 and Active Directory user and systems management Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services.

Knowledge skills and behaviours developed in the role

Communication skills IT skills Attention to detail Organisation skills Presentation skills Administrative skills Analytical skills Team working Creative

What opportunities exist for the Apprentice after their complete their Apprenticeship

There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.

Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Application question(s):

Do you drive with access to your own car? What transferable skills do you have that would benefit you in an IT Support apprenticeship? What experience do you already have in IT, and how do you use IT and technology in your personal life? (This can include IT related hobbies/online courses etc.)
Work Location: In person