Job Description

Join us in seeing our vision come to life, where living in Letchworth Garden City offers everyone the opportunity to flourish as part of a vibrant community, enjoy the best that both town and country offers, and benefit from easy access to nature with unrivalled facilities, culture, and support networks.

We are looking for a motivated and enthusiastic individual to join our team as an

IT Support Apprentice

. This is a fantastic opportunity to gain hands-on experience while working towards a

Level 3 IT qualification

.

This is an entry level role in which you will play a key role in supporting the Foundations technology infrastructure. Reporting directly to the IT Operations Manager, you will work closely with internal staff and external partners to ensure smooth employee onboarding, system access, and day-to-day IT operations.

This role offers a unique blend of technical learning and practical experience across a modern Microsoft-based environment.

Working hours are 35 per week over five days normally 9 a.m. to 5 p.m., with one day per week dedicated to studies.

WHAT YOU'LL DO

Provide first-line IT support to staff, including troubleshooting hardware and software issues. Assist with setting up and maintaining IT equipment (PCs, laptops, printers, etc.). Support network and system administration tasks. Help maintain accurate IT asset records and documentation. Learn and apply best practices in cybersecurity and data protection.

WHAT WE'RE LOOKING FOR

A genuine interest in technology and problem-solving. Good communication skills and a willingness to learn. Basic understanding of IT systems and Microsoft Office applications. Ability to work independently and as part of a team, managing your time effectively. GCSE Grade 4 and above or equivalent in Math's and English GCSE in Computer Science - desirable*

WHAT WE OFFER

A structured 18 month apprenticeship program leading to a

Level 3 IT qualification

. On-the-job training and mentoring from experienced professionals. Excellent Employee benefits and a supportive working environment.

BENEFITS

Every member of our team is valued, which is why we support them with a range of benefits to help them thrive both inside and outside of work.

Our benefits are grouped around three priorities - Health, Work life balance/time and Finances

Health:
Cash Health Plan
Cycle to work scheme
Employee Assistance Programme & Wellbeing resource
Smart Health 24/7 GP consultation

Time:
27 days holiday plus Bank Holidays (pro-rata for part-time)
Holiday buy / sell scheme
1 day paid Volunteering Leave per year (pro rata for part-time)

Finances:
Company Pension
Life Assurance
220 Wellbeing Allowance per year
Electric Vehicle Scheme
Employee Discount Scheme
Discounts at our venues

OUR VALUES

Collaborative. Evidence-based. Inclusive. Supportive. Impactful

We are a people business. We look for passionate people who will help us to meet our vision and values. Our values demonstrate our principles and guide our actions. We want our values to come to life through people's experience of each other and the Foundation as whole - ultimately helping create a culture that ensures our commitment to achieving our vision and mission.

Start your career in IT today!

APPLICATIONS

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Applications must include a CV and a covering letter explaining why you are applying for the role. Applications without a covering letter will not be accepted.

The interview process could be up to 2 stages, and may contain a presentation or skills test, depending on the role. We are happy to discuss reasonable adjustments to the application process should you require these, please reach out via email to hr@letchworth.com

If we receive a large volume of applications for this role, we reserve the right to close the vacancy ahead of the published closing date.

SAFEGUARDING

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all our colleagues to share this commitment.

FLEXIBILITY

We understand that you might need a little help balancing your work and home life. Many of our colleagues work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we're happy to explore what's possible for you and the role.

PERSONAL DATA

Letchworth Garden City Heritage Foundation (LGCHF) will only collect personal data relevant to the recruitment process and will process that data in compliance with the Data Protection Act 2018 / UKGDPR. Your personal data will only be shared with persons directly involved in the recruitment process, and LGCHF will retain your personal data for only as long as it remains relevant to LGCHF. For further information please ask for a copy of our general recruitment privacy policy. For information on your data rights, go to www.ico.org.uk.

EQUAL OPPORTUNTITIES

Whether it is creating diversity in our services or building new teams, we care about our people and the opportunities they have. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

Job Type: Full-time

Pay: 16,500.00 per year

Work Location: In person