Job Description

Our Mission

At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:

Working with our clients to transform their business and personal finances Connecting and contributing to the business community in the cities we are in Working with charities by volunteering, fundraising, and influencing change both now and in the future through the Sedulo Foundation Being a great place to work and develop your career

Role Purpose

As a Junior IT Support Engineer Apprentice, you will provide technical support to Sedulo staff across all offices, both in person and remotely. You'll assist with day-to-day troubleshooting, device configuration, system maintenance, and the administration of Microsoft 365, while building your skills across cloud services, networking, and cybersecurity.

Role Objectives

Provide first line technical support across all offices (onsite and remote). Troubleshoot issues with Windows 11 laptops, Microsoft 365 apps, Teams, and SharePoint. Log and document tickets, resolutions, and updates in the helpdesk system. Set up laptops, mobile devices, and user accounts following company standards. Carry out maintenance tasks including updates, backups, and system monitoring. Assist with device inventory, asset management, and equipment labelling. Follow cybersecurity best practices when handling credentials and user data. Support disaster recovery testing and documentation.

Your knowledge, skills & experience

Microsoft 365 and Entra ID (Azure AD) account management. User onboarding/offboarding processes (mailboxes, permissions, Teams, OneDrive). Intune device management and compliance processes. Azure Virtual Desktop (AVD) basics. Network fundamentals: routers, switches, VLANs, Wi?Fi SSIDs. PC/laptop building or troubleshooting experience. Basic familiarity with PowerShell, Intune, or Active Directory (even home lab experience included)

Training and Career Development

Sedulo invests heavily in building strong technical talent. You'll benefit from: Vendor certifications (Microsoft, Fortinet, CompTIA). Mentorship from experienced Azure, networking, and cloud engineers. Hands on exposure to enterprise systems, cloud infrastructure, and cybersecurity. A clear progression path toward IT Infrastructure Engineer upon completion of the apprenticeship.

What we offer

Holidays & Flexibility

26 days annual leave (including your birthday), plus bank holidays; flexible working hours and remote work for up to 20% of contractual hours; option to work abroad for up to 4 weeks; flexible public holiday policy
Pension & Insurance:

Company pension scheme; enhanced maternity, adoption, and sick pay; death-in-service (4x salary); income protection (50% salary)
Health & Wellbeing:

Discounted health perks via Medicash and Unum; wellbeing initiatives; private medical insurance (eligibility dependent). Lifestyle Perks: free breakfasts, refreshments, free events, and socials; annual Christmas trip abroad; financial and mortgage advice; cycle-to-work and travel ticket loans; electric car salary sacrifice scheme. Professional Development & Volunteering: Paid volunteering days (2 per year); ongoing personal and professional development, including access to our online learning platform (Kallidus).
Job Types: Full-time, Permanent

Education:

GCSE or equivalent (preferred)
Work Location: In person