Job Description

Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.

PLEASE NOTE, THIS ROLE REQUIRES A DRIVER

Role:

IT Support Apprentice

Location:

Stoke-on-Trent, ST4

Salary:

7.55 - 8.35 per hour (approx. 15,000 p/a)

Hours:

Mon - Fri, 9am-5:30pm (1 Hour unpaid lunch break included)

Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development. We believe strongly in developing all members of the team and throughout your apprenticeship journey, you will have the full support of the team. We're a really friendly team and we're looking forward to supporting the next Network support apprentice, could this be you?

Responsibilities:

Provide exceptional first line support of PC equipment & Peripherals to existing clients Accurately diagnose an issue based on the information you have been given Resolve an issue efficiently and accurately Maintain good communication with your clients and manager at all times Install and configure computer systems Diagnose and solve hardware/software faults Log customer/employee queries Software Installation & support Complete Windows Installation & Reinstallation Email / telephone / enquiries General administration duties will also be required of you.

Knowledge skills and behaviours developed in the role

Communication skills IT skills Attention to detail Organisation skills Presentation skills Administrative skills Analytical skills Team working Creative

What opportunities exist for the Apprentice after their complete their Apprenticeship

There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.

Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Application question(s):

Do you drive with access to your own car? What transferable skills do you have that would benefit you in an IT Support apprenticeship? What experience do you already have in IT, and how do you use IT and technology in your personal life? (This can include IT related hobbies/online courses etc.)
Work Location: In person

Reference ID: Arc