Job Description

IT Support Assistant - King's Lynn Office

About the Role

Do you have a passion for helping people and a keen interest in IT? We're looking for a friendly, approachable person to join our team at Fraser Dawbarns.

This is a new position and an exciting opportunity to work alongside our IT Manager, providing exceptional IT support across our five offices.

This role would suit someone with previous experience in an IT support position or someone from a professional support background who has a good basic knowledge of IT and is keen to develop further.

Key Responsibilities

Provide first-line IT support through our internal helpdesk, taking calls and logging tickets for hardware (including copiers) and software issues.

Visit all offices on a regular basis to deliver in-person IT assistance.

Support with case management and dictation software.

Carry out administrative duties, including invoice processing.

Prioritise and organise the IT task list effectively.

Troubleshoot problems and implement solutions.

Assist with user account setup and management through Active Directory.

Set up and maintain PCs/Laptops, docking stations, peripherals, and assist with office/desk moves.

Maintain accurate documentation for IT processes, assets, and user guides.

About You

We are looking for a motivated and adaptable team player who enjoys working in a busy, supportive environment.

You will ideally have:

A basic understanding of PC hardware.

Strong organisational and communication skills and customer service skills.

Knowledge of Microsoft Office and Windows operating systems.

Some understanding of servers and networks (desirable but not essential).

A logical approach to problem-solving and the ability to work independently when needed.

A broad interest and enthusiasm for IT.

Location:

King's Lynn (travel to other offices required)

Hours:

Full-time

Salary:

Competitive, dependent on experience

You must have your own car and be willing to travel regularly to our 5 offices across Norfolk and Cambridgeshire.

This is a full time position and requires the successful applicant to work the hours of 9am to 5pm Monday to Friday from the King's Lynn office, there will also be a need to travel to our five offices. Unfortunately, we cannot accept hybrid work or flexible working for this position as there is a requirement for IT service delivery for our operating hours.

In return we can offer you:

A competitive salary

Pension

Health cash plan and counselling access (where the benefits increase with length of service)

Free flu jab

Staff events

25 days holiday (plus bank holidays)

Company maternity/paternity/adoption pay

Discounted legal fees for you and your family

Community minded firm; regular charity support and involvement with community events

Bonus opportunities

Professional development and career progression

Long service gifts

Leave for wedding/house move

If you'd like to discuss details of this role or any further information, you can contact us on recruitment@fraserdawbarns.com or via 01945 461456.

If you are interested in applying, please submit your CV and covering letter to recruitment@fraserdawbarns.com. We look forward to hearing from you.

For further insight into what working life is like for our team, please visit our staff testimonials page

- https://www.fraserdawbarns.com/careers/staff-testimonials/

Job Types: Full-time, Permanent

Benefits:

Bereavement leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Sick pay
Ability to commute/relocate:

King's Lynn PE30 1JW: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please confirm you can reliably commute to all offices (King's Lynn, Wisbech, March, Ely, Downham Market). Please confirm your salary expectation.
Work Location: In person