Job Description

The Role

We are looking for a motivated and proactive

IT Support Associate Apprentice

to join our growing IT team. This is an exciting opportunity for someone eager to start or progress their career in IT support and communications technology. You will work alongside experienced IT professionals, helping to ensure our systems, networks, and users run smoothly and securely in a fast-paced and evolving environment.

Contract Type:

Apprenticeship

Pay:

Apprenticeship wage

Apprenticeship Standard:

Information Communications Technician - Level 3 Standard

Key Responsibilities

IT Support & User Assistance

Provide first-line support for IT systems, applications, and devices. Assist in troubleshooting hardware, software, and network issues. Support user account management, including permissions and access.

Network & Systems Maintenance

Assist with maintaining networks, servers, and communication systems. Support updates, patches, and configuration changes to ensure system security and performance. Help keep accurate records of IT assets and system configurations.

Communications Systems Support

Assist with the installation, maintenance, and support of communication technologies, such as VoIP, email, and collaboration tools. Monitor system performance and report issues to ensure reliable service.

Security & Compliance

Follow IT security policies and procedures to protect systems and data. Support routine audits, compliance checks, and IT documentation. Keep up to date with emerging IT tools, technologies, and best practices.

Training & Awareness

Support colleagues in using IT and communication systems effectively. Contribute to user guides and training materials. Promote good IT practices and awareness across the organisation.

About You

Passionate about IT with a desire to develop technical and communication skills. Strong attention to detail with a logical and problem-solving mindset. Good written and verbal communication skills. Comfortable with IT systems and digital tools, and keen to learn new technologies. Able to work independently and as part of a team.
NOTE: Please be aware that the duties and responsibilities outlined above are not exhaustive, nor are they shown in the order of priority or frequency. They may be varied from time to time after consultation with the post holder.

Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff, freelancers and volunteers to share this commitment. All successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references as part of our safer recruitment process.

Job Types: Full-time, Apprenticeship

Pay: 13,741.00 per year

Ability to commute/relocate:

Royal Tunbridge Wells TN4 9NY: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: In person