It Support Technician Apprentice Ipswich
Ipswich, Suffolk, United Kingdom
Job Description
IT Support Technician Apprentice
Location: Ipswich
Salary: 25,000 per annum
An IT support company has need for an IT Apprentice to help support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region.
KEY DUTIES
- Provide technical support; answering support queries via phone, email & self service
- Supporting users via remote assistance, providing a high level of resolution at first contact
- To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
- To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
- Respond to requests from users and help them resolve hardware or software requirements
- Support users in the use of IT equipment by providing necessary guidance and advice
- To escalate more complex calls having captured all relevant information in the ticket
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
- Have the right to live and work in the UK.
To Apply
If you feel you are a suitable candidate and would like to work for Back to Work Complete Training, please proceed through the following link to be redirected to our website to complete your application.
Skills Required
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Job Detail
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Job IdJD4446418
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£25,000 per year
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Employment StatusFull Time
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Job LocationIpswich, Suffolk, United Kingdom
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EducationNot mentioned