Job Description

IT Engineer (Level 2 & 3)

Salary: 25,000 to 38,000 per annum

Full-time, Permanent

Who are ITCS?

At ITCS, we've been at the forefront of IT and telecoms solutions since 2004, providing UK-wide support through our team of expert engineers, telecom specialists, and software professionals. We're an award-winning company with a strong focus on continuous learning and growth, and we're on a mission to become one of the best places to work in the UK.

Why Join Us?

As part of ITCS, you'll benefit from a range of perks designed to help you grow both personally and professionally:

Training & Development

: Access to our ITCS Academy, offering both internal and external accredited qualifications (including Microsoft & Cisco certifications).

Career Growth

: Unlimited progression opportunities aligned with our ambitious company growth plans.

Great Benefits

: Competitive salary with annual review, holiday allowance that increases with service, gym membership contribution, flexible working options, company events, and much more.

Work-Life Balance

: A varied role with a mix of on-site and desk-based tasks, with overtime opportunities available for evenings and weekends.

Who are we looking for?

Are you looking to take the next step in your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with clients while working on diverse technical tasks, we want to hear from you!

What are the requirements?

To be successful in this role, you will need:

Level 2 Engineers

: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.

Level 3 Engineers

: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design. A solid technical skillset and knowledge of: Desktop PC Support & Repairs Windows Server (2008-2022) Microsoft Exchange VPN Technologies, Microsoft 365 Administration, Active Directory VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking Firewall and Network Security Technologies Virtualisation (Hyper-V, VMWare), SAN, NAS PowerShell scripting for automation and tasks

What will your role involve?

Level 2 Tasks

: Day-to-day desktop support and troubleshooting, both remote and on-site. Installing, configuring, and repairing hardware and software. Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies. Setting up backup solutions and VoIP systems.

Level 3 Tasks

: Handling escalations from Level 1 and 2 teams. Managing server migrations, Microsoft 365 implementations, and onboarding new clients. IT consultancy and project management, ensuring solutions are designed and implemented efficiently. Working closely with on-site engineers and end-users to provide remote support.

Working Schedule

7.5 hours Monday to Friday (08:00-16:30 or 09:00-17:30) Overtime opportunities available

Join Us Today!

If you're ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!

Please Note

: Successful applicants will undergo a DBS check as part of the induction process.

ITCS is an equal opportunities employer and a Disability Confident employer. As such we welcome applications from a diverse range of candidates. Reasonable adjustments are available as part of the interview process and we aim to make the application process as inclusive and accessible as possible.

Job Types: Full-time, Permanent

Pay: 25,000.00-38,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme On-site parking
Application question(s):

When are you available to start?
Experience:

IT Support: 2 years (required)
Licence/Certification:

Driving Licence for more than two years (required)
Work Location: In person