Job Description

IT Support Specialist
Location: Dudley
Salary: 30,000 - 35,000 per annum
Hours: Monday-Friday, 8:30am - 5:00pm
About the Role
We are seeking an experienced and proactive IT Support Specialist to oversee IT systems, assets, and infrastructure. You will play a key role in maintaining smooth day-to-day operations, delivering system improvements, implementing upgrades, and ensuring strong cyber security across the business.
Working closely with teams across the organisation, you will help drive efficiency, support business growth, and maintain the high standards required by our defence-sector customers. This is a hands-on role with real impact from day one.
Key Responsibilities

• Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, end-user devices, and software.
• Manage business-critical IT tasks and implement system upgrades and improvements.
• Enhance business processes and employee productivity through smart IT solutions.
• Research and evaluate new hardware, software, and emerging technologies.
• Act as subject-matter expert for Windows, iOS, and widely used applications (Microsoft, Adobe, Google Workspace).
• Maintain knowledge of cyber security guidelines, standards, and controls.
• Install, configure and support workstation hardware, software, printers, and telephony.
• Ensure the 365/SharePoint environment remains secure and evolves with business needs.
• Administer time and attendance systems and other core business applications.
• Support mobile device management and associated security.
• Contribute to IT projects including documentation, testing, implementation, and user training.
• Manage application and software updates to maintain security compliance.
• Assist with supporting the company's Infor ERP solution.
• Support Cyber Security Essentials Plus accreditation and ongoing cyber security activities.

Skills Required