Job Description

1 Opening
LONDON


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Role description

IT Support Engineer

London (Onsite)

1 Month contract- Inside IR35

We are looking for a proactive and personable IT Support Engineer to join our London-based client for a short-term contract, supporting new hire onboarding. You'll be the face of IT for incoming employees, ensuring a seamless experience from day one by managing hardware, software, and mobile device setup and support.

The Role:

Provide first-day support for new hires, including hardware/software setup (Mac 70% / PC 30%) Troubleshoot issues with laptops, desktops, printers, and mobile applications Respond to hardware and application-related queries and incidents Collaborate with onboarding, HR, logistics, and vendors to ensure smooth employee integration Use ServiceNow to track and resolve incidents and requests Deliver excellent customer service and maintain high levels of satisfaction

What you will bring:

Minimum of 1 year of experience in deskside or end-user support roles Solid experience with MacOS, Windows OS, and Microsoft Office Suite Strong communication and customer service skills Basic networking knowledge (AirWatch, SCCM, routers/switches) Familiarity with ServiceNow or similar ITSM tools Positive attitude and the ability to multitask in a fast-paced environment

Nice to Have:

A+ or Network+ certifications Experience supporting onboarding processes Degree in Information Technology or equivalent practical experience

Hurry & apply!

#UST

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Skills

Desktop Support,Mac,Apple Os,Windows Os



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.