Job Description

Overview

We take pride in being the superheroes of IT support, working with local businesses ranging from 1 to 50 computer users. We're looking for a new team member with a broad range of computer skills and great customer service focus, who is proactive and enjoys identifying and solving problems.

To be successful in this role, you will enjoy meeting people and be good at building strong working relationships with our clients both face to face and by telephone, delivering service to a high level. You can expect to spend half of your time onsite with clients and half of your time in the office, so if your comfort zone is being behind your desk, this role may not be for you!

Your day-to-day duties will include using your technical expertise to resolve complex issues and liaise with computer users to troubleshoot and resolve problems, along with analysing data to spot and fix issues behind the scenes. You will be helping with installation or upgrading of systems and equipment. Your normal working hours will be 8.30am to 5pm Monday to Friday, however some flexibility is required on occasions such as where installations are undertaken outside of working hours to minimise disruption to clients.

You will have previous experience in IT support of a minimum of 3 years at a managed service provider, with a strong customer service background.

Qualifications

You will have experience or knowledge of most of the following:

Microsoft Office 365 (passwords, users, groups, permissions)

Desktop support

Installing/Configuring and Supporting Microsoft Windows 10/11

Understand VLANS, Wi-fi and Networking

Active Directory Administration (passwords), users, groups, permissions)

Azure Active Directory

Service management ticket based systems

Mac Support experience (beneficial)

Laptop/PC diagnostics, upgrades and repair

Knowledge of server operating system and network architecture (DNS,DHCP, TCP/IP)

You will have good Maths and English skills (shown by Level 2 qualification or above).

Qualifications in IT support or Microsoft Certified Professional accreditations are desirable but not essential: we are more interested in your practical experience in the workplace and your customer focus.

Due to the geographical spread of our clients and regular business travel, you will need a driving licence and you will either need to be over 21 to be added to our fleet car insurance or have your own vehicle.

Because we work with organisations in the education sector, this role is subject to a standard Disclosure and Barring Service disclosure, because the successful candidate will have access to sensitive data and be required to work onsite at educational establishments. Equations Voice and Data Communications complies fully with the DBS Code of Practice

Application

CV and a covering letter highlighting your relevant skills and outlining why you are the right person for the role.

The salary is 25,000 per annum (depending on experience) with a performance review at 6 months and then annually. We offer 25 days per annum holiday plus bank holidays.

Job Type: Full-time

Monday to Friday

Ability to commute/relocate:

Somerset TA19 9LP: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you previously worked at a managed service provider for at least 2 years? Do you have experience of Active Directory Administration (passwords, users, groups, permissions) Do you have a valid UK driving license
Experience:

IT Technician: 3 years (required)
.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company car Company pension Free parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Ashill, TA19 9LP: reliably commute or plan to relocate before starting work (required)
Experience:

o IT Technician: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Ashill, TA19 9LP

Reference ID: IT Support Engineer