Job Description

Arden IT Ltd is looking for an

IT Support Engineer

to join our team following continued growth and success. We are an established IT business with over 20 years of experience, supporting both businesses and the public sector. Our work is varied, ranging from assisting sole traders to managing IT environments for organisations with up to 600 users.

We are seeking a

technically skilled and motivated

IT professional who enjoys problem-solving, working with a wide range of technologies, and providing excellent customer support.

Key Responsibilities:

Provide 1st and 2nd line technical support to customers via phone, email, and on-site visits. Diagnose and resolve hardware, software, and networking issues across multiple platforms. Install, configure, and maintain IT infrastructure, including servers, workstations, and network equipment. Configure and manage networking solutions, including VLANs, firewalls, switches, and routers. Set up and maintain Microsoft 365, Active Directory, and cloud services. Assist with Wi-Fi and network security implementations. Perform on-site IT installations, upgrades, and migrations. Maintain accurate documentation of IT support processes, systems, and troubleshooting guides. Provide remote and on-site support for business-critical systems.

Requirements:

1-2 years' experience in IT support or a similar role. Understanding of networking principles, including VLANs, firewalls, switches, routers, and DNS/DHCP. Experience with Microsoft 365 administration, Active Directory, and Windows Server environments. Hands-on experience with PC, laptop, printer, and peripheral troubleshooting and repairs. Knowledge of Wi-Fi deployments, network security, and VPNs. Strong problem-solving skills and the ability to work independently or as part of a team. Excellent customer service and communication skills. Valid UK driving licence and access to a vehicle for site visits. UK residents only.

What We Offer:

Competitive salary based on experience. Ongoing training and professional development opportunities. A friendly and supportive work environment. A varied and engaging workload with exposure to multiple technologies.
If you have experience as an

IT Engineer looking to take the next step in your career

, we'd love to hear from you. Apply today to join our growing team!

Job Type: Full-time

Pay: From 25,000.00 per year

Application question(s):

Do you hold a full UK driving licence? Can you describe your experience in IT?
For example:

Building and troubleshooting PCs
Knowledge of networking protocols such as DHCP and DNS
Experience with Microsoft 365
Familiarity with Windows Server and its roles

Work Location: In person