Job Description

Company Description
Who is HelloKindred?
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.
Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: 1-month
Work Set Up: Onsite
Our client in the global professional services industry is looking for an IT Support Engineer to provide technical assistance and maintenance across production and development systems. The role involves supporting software products and configured services running on multiple platforms, ensuring operational efficiency, and delivering exceptional customer service to end users.

• Provide ongoing technical support and maintenance for production and development systems, both remotely and onsite, ensuring optimal performance and system availability.
• Deliver hardware and software support while implementing technology solutions at the operating system level across server and network environments.
• Handle Level 1 and Level 2 troubleshooting for hardware, software, and network-related issues.
• Built and configured new laptops, including executing imaging processes and system setups for end users.
• Manage mobile device support, including iOS and Android platforms.
• Provide basic printer support and peripheral device troubleshooting.
• Maintain clear communication with internal stakeholders to deliver effective customer service and timely issue resolution.

Qualifications

• Proven technical understanding of diverse IT infrastructure environments.
• Strong working knowledge of Windows 10 and Microsoft Office suite.
• Demonstrated ability to diagnose and resolve desktop hardware issues.
• Familiarity with imaging tools and deployment processes.
• Excellent customer service and communication skills.
• Experience in mobile device and printer support.
• Ability to work independently and collaboratively within a team environment.

Additional Information
Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.
We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.
HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.

Skills Required