Job Description

About Superior Wellness

Superior Wellness is the world's fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, Saunas and wellness products. We lead the market through a commitment to innovation, quality, and a customer-first mindset.
As an international business importing from several countries, we offer a global choice of high-quality products to both trade and retail customers. Our focus is on improving health and well-being through exceptional products and service. We are passionate about helping our partners and team members grow, driven by our vision to be the world market leader in hot tubs and swim spas, recognised for our focus on wellness and delivering a best-in-class customer experience.

Job Summary:

We are looking for a Graduate / Junior IT Support Engineer to provide first- and second-line IT support across the business. Reporting to the Chief Technology Officer, this is a hands-on role supporting both on-site teams in Chesterfield and remote employees across multiple countries.

You will play a key role in ensuring colleagues have the systems, tools, and technical support they need to work effectively. This role is ideal for someone early in their IT career who is keen to build broad experience across user support, infrastructure, and IT operations, with clear opportunities for development and progression.

Key Responsibilities:

End-User Support

Provide first- and second-line support for IT issues, including hardware, software, and access queries Troubleshoot and resolve issues relating to: Laptops, desktops, and peripherals Microsoft 365 (Azure AD, Outlook, Teams, OneDrive, SharePoint) User accounts, logins, and permissions Escalate more complex issues to the IT Manager where required

New Starter & Leaver Processes

Build, configure, and deploy laptops and IT equipment for new starters Set up user accounts, email, system access, and permissions Support leaver processes, including account deactivation and equipment return

Asset & Inventory Management

Maintain accurate records of IT assets, including devices, peripherals, and licences Track equipment allocation, lifecycle, and usage Support hardware refresh and replacement programmes

Infrastructure & Systems Support

Assist with basic server and network maintenance tasks Support backups, updates, and routine system checks Monitor system performance and proactively report issues

Documentation & Process Improvement

Create and maintain IT documentation and user guides Log incidents, service requests, and resolutions accurately Contribute to the continuous improvement of IT processes and standards

What we're looking for:

Essential

Degree, apprenticeship, or equivalent experience in IT or a related field

or

1-2 years' experience in an IT support or service desk role Basic understanding of: Windows operating systems Microsoft 365 / Azure AD Computer hardware and peripherals Print services Strong problem-solving skills with good attention to detail Clear communication skills and a customer-focused approach

Desirable

Experience using asset management tools or ticketing systems Basic exposure to networking or server environments Interest in developing into infrastructure, systems, or security roles Relevant IT certifications (or working towards them) Experience with DevOps or software development processes Experience using Jira and Service Desk tools

Development & Progression

This role offers:

Broad exposure to IT hardware, systems, and operational processes Clear progression opportunities into more senior or specialist IT roles Ongoing training and development, supported by the IT Manager

Our Core Values

We are a values-driven business and look for team members who reflect our culture. All candidates must align with our company values:

Discipline - We get things done efficiently and effectively Responsibility - We own the problems and solve them Consistency - We are better today than yesterday Trust - Delivering exceptional service beyond expectations Integrity - We do what we say we will Team - We work together, respect each other, be honest and protect the team

Team Benefits

We don't just talk about wellness - we live it. With an onsite gym, daily fitness classes, team socials and a buzzing HQ, this is a place where creativity and collaboration thrive.

Competitive salary plus benefits (DOE) 13% company-wide bonus scheme (T&Cs apply) Annual performance- related pay review scheme (T&Cs apply) Annual reward and recognition scheme 31 days annual leave (including Bank Holidays) Holiday purchase scheme Onsite fully equipped gym and fitness classes Discounted healthy meals and breakfast options, including fresh fruit Reward, Recognition and Wellness programme

How to Apply

If you're ready to join a passionate and driven team, we'd love to hear from you. Please send your CV and a brief covering letter outlining your experience and interest in the role addressed to

Dawn Dawes, HR Manager.

Superior Wellness Ltd

is proud to be an equal opportunities employer.
In line with GDPR regulations (25 May 2018), we will retain your personal details for the purpose of our recruitment process only. If you are not selected for the role, your data will be destroyed. We will not share your information with any third parties.

Job Types: Full-time, Permanent

Work Location: In person