Job Description

Overview

We are an established MSP located on the Harwell Campus in Oxfordshire. We're looking for a dedicated IT Support professional to join our technical support team.

The successful candidate will provide essential assistance in supporting, maintaining and troubleshooting our customer's IT infrastructure.

This role offers an excellent opportunity to develop your skills within a dynamic environment, supporting a wide range of hardware and software systems across various operating platforms. Candidates should possess strong communication skills and a proactive approach to problem-solving, with a focus on delivering exceptional customer service.

We're set up for Hybrid working but have an expectation that you would join the team in the office at least 3 times per week and to visit customer's sites as required.

Duties

Provide help desk technical support and assistance to end-users via telephone and email, resolving issues related to hardware, software, and network connectivity Troubleshoot and resolve problems with desktop computers, laptops, servers, and peripheral devices Manage user accounts and permissions within Microsoft 365/Azure Active Directory and other identity management systems Support and maintain computer networks including LAN, WAN, VPNs, DNS, TCP/IP configurations, firewalls, and backup technologies Assist with the deployment and configuration of operating systems, including updates and patches Monitor system performance and conduct analysis to identify potential issues before they impact users Maintain documentation of support activities and system configurations for future reference Collaborate with the IT team on projects involving network upgrades, hardware replacements, or software rollouts

Skills

Customer service orientation with a proactive attitude towards problem resolution Thorough undstanding of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP connections Proven experience in desktop support and hardware troubleshooting across various operating systems such as Windows (including Windows Server), macOS, and Linux Familiarity with Microsoft 365 and Active Directory administration and user account management Knowledge of MSP management tools like RMM for software deployment and updates Excellent communication skills to explain technical concepts clearly to non-technical users Ability to prioritise tasks efficiently in a fast-paced environment while maintaining high-quality support standards Able to work independently and organise own time effectively
This role is ideal for individuals passionate about technology support who thrive in collaborative environments. If you possess the necessary skills and enthusiasm for IT support roles involving diverse systems and networks, we encourage you to apply.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Work Location: In person