Job Description

Forth Tech Ltd is looking to recruit an experienced and enthusiastic IT Support Engineer.

You will be working as part of a busy, well-established team that provides support to a wide range of clients situated throughout Scotland. The role is to provide desktop/server/broadband, Microsoft 365, and VOIP support with plenty of opportunities for personal and professional development.

You should have excellent communication skills and telephone manner, as you will be taking incoming calls as part of the help desk. We expect you to have at least a years' experience in a similar role however on the job training will be given where needed. You need to be hardworking and self-motivated with good problem solving skills and an ability to think outside the box to solve client issues.

This role will be based at the office in Dunfermline with opportunities to work from home.

Daily tasks can include onsite or remote installing/configuring/diagnosing of hardware and software faults. There will also be a requirement for everyday administration tasks like adding users/resetting passwords etc.

Responsibilities:

Provide high quality technical support to our customer base Identify and resolve technical issues to a high quality Engage with 3rd party/vendors where appropriate to escalate/prioritise issues Have an awareness of opportunities to improve/upgrade systems Ensure documentation is updated and created as required Raising and closing tickets across the Service Desk / Helpdesk, ensuring a timely and friendly service Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business downtime Prioritising workloads to ensure all client queries are dealt with accordingly Provide a permanent fix, not a workaround where possible.
Required:

At least a years' experience in a helpdesk role (Experience of working in an MSP would be an advantage) Experience in a fast paced support environment Good understanding of networks Lan/Wan/WLan Experience with Microsoft 365 Friendly and keen to learn Driving license with your own car
Desirable:

Experience using Datto RMM/Autotask/ITGlue and other Kaseya tools Experience diagnosing broadband issue's Managing Domains/DNS Working with Broadband/Leased Lines Relevant IT Certifications/Qualifications Ubiquiti Unifi and Zyxel devices
Forth Tech Ltd is a forward thinking IT support and managed service provider. We are constantly reviewing and adopting new technology and services to ensure our clients receive the best service. We pride ourselves on our relationships with our customers and the quality of the service we provide.

We are a Security first IT company and our tools and packages reflect that. We have access to the latest tools to keep us and our clients safe and secure.

Benefits:

Company Pension Onsite Parking Health & Wellbeing support provided via a third party including: ?Employee Assistance Programme (EAP) ?Virtual GP & Advanced Nurse Practitioner (ANP) ?Online Physiotherapy ?Everyday Wellbeing Tools ?Long-Term Condition Support ?Second Medical Opinion ?Adult & Elder Care Support ?Fully funded vocational rehabilitation support
Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Application question(s):

Are you within commuting distance of Dunfermline, UK?
Experience:

IT support: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person