Job Description

Please note this job will require you work from our Hereford office for at least 2 days per week

Job Summary

GB Liners is one of the UK's largest and fast growing removals companies and have been operating for over 100 years. We provide top quality services both domestically and internationally from our branches throughout the UK

We are looking for a smart individual to join our busy IT department. Working within a small team and reporting to the IT Manger, you will be responsible for offering technical support to all staff within our branches. The ideal candidate should have the following knowledge and skills but not essential:

Duties

Strong knowledge of Microsoft infrastructure technologies Virtualisation experience - Hyper V Excellent understanding of M365, O365 and Teams Cloud experience Apps Microsoft Server - Windows 2016, AD, DNS, DHCP, ADFS Veeam Backups on premises / 365 Microsoft 365 administration - Azure - Endpoint - SharePoint Exchange on premises Understanding of networking components (TCP/IP, DNS, DHCP and VLAN, Active Directory) Virtual Windows Servers 2016 - 2022/25 Troubleshooting experience Advanced Windows 11 Desktop Administration

Responsibilities

Provide support for the IT infrastructure Troubleshoot and resolve technical issues escalated from users Perform system upgrades and maintenance tasks to ensure optimal performance and security Collaborate with other IT teams to implement and support new technologies and solutions Assist in the development and implementation of IT policies and procedures Provide excellent customer service by effectively communicating with end users Document all support activities, including troubleshooting steps, resolutions and knowledge base articles Stay up to date with the latest industry trends and technologies (operating systems, networking & IT support) Out of hour IT support on a rota basis

Key Competencies

Strong organisational and communication skills Self starter able to deliver projects/tasks on time Time management skills Agile approach / Multitasking / Attention to detail Experience of supporting installation Problem solving / Critical planning skills Knowledge of defining/documenting/implementing firmware & software patching principles
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Life insurance Profit sharing
Work Location: Hybrid remote in Hereford HR4 9RU