Job Description

We are currently recruiting for an experienced IT Support Technician / Engineer, with strong all-round support skills who can hit the ground running.

We're a small, friendly team of 6 based just outside Leeds, providing straightforward, reliable IT support to local businesses. No corporate nonsense here--no endless call queues, no automated bots, and no waffle. We believe in open communication, honest answers, and building proper long-term relationships with our clients.

You'll join us to deliver hands-on technical support, both remotely and onsite, covering everything from day-to-day fixes to installations, monitoring, and maintenance. You'll report directly to the Technical Director and play a key role in making sure our clients' IT just works.

What we're looking for

At least 1 year's experience in 1st/2nd line support (some 3rd line exposure is a bonus) Strong, practical knowledge of Windows Server (2016-2025 editions) Solid admin skills in Microsoft 365, Azure (Entra ID), and Active Directory Expert-level understanding of Windows file servers and virtual environments (Hyper-V/VMware experience welcome) Confident with DNS, DHCP, TCP/IP, VLANs, VPNs Good PC/laptop hardware troubleshooting and repair skills Experience with backup solutions, antivirus/endpoint protection, off-site backups Familiarity with mobile devices (iOS/Android) and smartphone management Knowledge of virtualization tools and off-site backup software Full, clean UK driving licence (essential for client visits)
MCP (or higher Microsoft certifications) are a plus, but not required--we actively encourage and support training to gain qualifications if you want to progress.

What you'll get

Competitive salary reviewed annually Supportive small-team environment where your input matters Varied work--no two days the same Opportunity to develop skills in cloud (Azure/M365) and modern infrastructure
If you're a practical, no-nonsense IT pro who enjoys solving real problems for real people, gets on well with clients, and wants to be part of a tight-knit team rather than just another ticket-pusher, we'd love to hear from you.

Working hours

? Monday to Thursday: 09:00 - 17:30

? Friday: 09:00 - 16:30

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

On-site parking
Work Location: In person