Job Description

ICT Support Engineer

Job Type:

Full-time, Permanent

Location: Knowsley, Liverpool

Job Type:

Information Technology, Credit Services

Salary:

26,000 - 28,000 pa dependent on skills and experience

About Ardent Credit Services Ltd

Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation

for providing professional and compliant debt recovery and collection services to a large range

of blue-chip clients. This success has been built on an ethos of attention to detail, going the

extra mile and a desire to be the best. Ardent is a growing business and aims to be at the

forefront of delivering intelligent solutions, formulating informed decisions through data

analysis, to give us the edge in a challenging market.

We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team.

We know we can only deliver success with great people and great systems.

I

CT Support Engineer

We now have an exciting new position for an ICT Support Engineer, reporting to the IT

Manager, who will support and deliver the operation and integration of ICT Services within

Ardent's ongoing growth phase.

Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be

fundamental in supporting and delivering IT solutions aligned with business need. We operate

within ISO27001 and Information Security is of utmost importance to our business, clients and

customers.

The provision of ICT Services is key to the company's goals and success and requires delivery

of a secure and available infrastructure to ensure that we can operate with the highest level

of efficiency, productivity and security.

The successful candidate will thrive in a dynamic environment with evolving business

requirements and will have a passion for driving delivery of the best service level to

colleagues within the business. They will also have a 'right first time' approach and attitude.

Role Requirements & Duties

Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to) Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues

Essential Experience and Skills

The ideal candidate will have the following skills and experience:

Microsoft Windows 10/11 Microsoft Office suite IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Good communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks

Desirable skills

Windows Server 2019 & Active Directory Domain Services Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open-Source technologies

What's in it for you?

Shift based working hours Monday - Friday (8.30am - 4.45 or 9.00am - 5.15pm) with occasional Saturday working Luxurious office environment for this office-based roll Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes
Company pension plan
Life Assurance
Salary Sacrifice Electric Cars and Cycle2work schemes

*Qualifying period applies for these benefits

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person