It Support Engineer
London, ENG, GB, United Kingdom
Job Description
Description:
We're looking for a reliable
IT Support
professional to provide technical assistance and ensure smooth operation of our fintech and financial education platforms. You'll be the first point of contact for internal staff experiencing technical issues and will help maintain system efficiency.Key Responsibilities:
Provide first-line technical support to employees via email, phone. Troubleshoot software, and network issues. Install, configure, and maintain IT software. Assist in maintaining and monitoring network and system performance. Document issues, solutions, and procedures for future reference. Collaborate with IT and development teams on technical projects and upgrades. Support company-wide digital initiatives and onboarding of new employees.
Requirements:
Proven experience in IT support or helpdesk roles. Knowledge of computer systems, networks, and software troubleshooting. Strong problem-solving and communication skills. Ability to prioritise tasks and manage time effectively. Experience in fintech, SaaS, or educational technology is a plus. Relevant IT certifications (CompTIA, Microsoft, Cisco) advantageous.
Benefits:
Work in a collaborative and innovation-driven environment. Professional development opportunities.
Job Type: Full-time
Pay: 45,000.00 per year
Benefits:
Company pension Work from home
Education:
GCSE or equivalent (preferred)
Experience:
Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: Hybrid remote in London E14
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Job Detail
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Job IdJD4070709
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned