Job Description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we're looking for talented individuals to join our team and make a difference.
About the role
We are seeking an experienced IT Support Engineer to deliver high-quality technical support across our London office and Northern Europe region. This role ensures smooth IT operations, compliance, and user satisfaction through proactive and responsive service.
Key responsibilities

• Provide desk-side and remote support for users across Northern Europe.
• Build and configure PCs, laptops, and peripheral hardware.
• Troubleshoot and resolve issues related to servers, networks, mobile devices, and telecom systems.
• Manage tickets escalated from the Global IT Service Desk and ensure SLA compliance.
• Participate in 24/7 on-call support on a rotational basis.
• Maintain accurate IT asset records and manage procurement activities.
• Ensure adherence to corporate IT and security policies.
• Support disaster recovery processes and maintain data integrity through backups.
• Liaise with external service providers for efficient issue resolution.
• Develop user guides and provide training to staff where needed.

About you

• Minimum 5 years of 2nd line support experience in a similar environment.
• Strong knowledge of Windows 10, Office 365, Active Directory, and Exchange.
• Hands-on experience with Dell hardware, SCCM, and mobile device management.
• Excellent communication skills and ability to work independently and collaboratively.
• Relevant certifications (e.g., CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA) and ITIL knowledge are advantageous.

Benefits

• Competitive salary
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Onsite only: 5 days in the office
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

Our address:
#Europe #LI-AG1
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!

Skills Required