Job Description

Summary of Role

GGR Group has an exciting opportunity for an enthusiastic individual who doesn't shy away from a challenge in what can be a fast passed and varied environment. If you're ready to take the next step in your IT career, we could have the job for you.

The IT Services Team manage and provide support to the groups three sites based in Manchester, Haddenham and Glasgow. You will be based at our Oldham depot in Manchester, however a full driving license will be required, as regular site visits are an important aspect of the role.

You'll be working as the first point of contact within the IT Services Team for our established service desk and provide a full "cradle to grave" case resolution response to our users.

GGR Group has invested heavily to improve its use of technology and is always looking for ways to embrace and make best use of new developments to technology and software to streamline our processes and increase effectiveness.

About GGR Group

The GGR Group Ltd is Europe's leading supplier of vacuum handling equipment, restricted access lifting machinery and mini cranes for the construction, rail and utility sectors amongst others. As a Sunday Times Fast Track 100 business and winner of HAE UK Hire Company of the Year, we are recognized for our first rate customer service, exceptional growth and innovative technology in the plant and equipment industry.

We are a growing business who are passionate about delivering great service and a can-do attitude for our large customer portfolio across the UK and Europe. Information about our products and services can be found at www.ggrgroup.com.

Key Responsibilities

To function as the 1st port of call for all inbound user support enquires in the first instance, providing an excellent level of customer service and escalate to senior staff as appropriate.

Coordinate and respond to all cases logged on the IT service desk, providing users with regular updates and case resolutions.

Provide 1st/2nd line IT support to staff in relation to both hardware and software issues based on incoming support requests and ongoing projects.

Escalate cases and work with the Senior IT Support Engineer and IT & Systems Director to resolve more complex issues as and when needed.

Collaborate with external software, hardware, and service providers in troubleshooting, developing, and implementing technical solutions.

You will require good working knowledge to manage and support key infrastructure including but not limited to; multi-site Windows 10 & 11 desktop estate, Office 365, Windows Server 2019-2022, Telephony Systems, MDM, VPN's, Active Directory etc.

The monitoring and maintenance of system backups, security solutions, telephone systems and UPS solutions.

Ability to work within a team to identify and explore new technologies that could advance the company infrastructure.

Ability to work logically, with a calm manner when under pressure to troubleshoot and resolve problems, both independently and as part of the IT Services Team.

Ability to prioritise your inbound workload daily and work towards deadlines based on the company's' need.

Aiding users in developing their own IT skills.

Create your own documentation and SOP's, as well as review and update existing documentation as needed so that processes are streamlined and can be handed to other members of the IT department.

Experience

At least 1-2 years working in a similar role. Excellent communication and organisational skills. Experience of network fundamentals, and providing telephone, desktop, and remote support. The ability to think outside the box when it comes to troubleshooting and problem resolution.

Job Terms

Monday - Friday 8.30am - 5.30pm

24 Days Holiday + Bank Holidays

4% Pension Contribution Match

Private Health Insurance

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Private medical insurance
Schedule:

Monday to Friday
Work Location: In person