Job Description

About the role

An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team.

If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK. You'll work with a wide range of users to promptly resolve or escalate technical issues in a professional manner. This role will cover our northern region and involve regular site visits.

We are looking for someone who can:

Respond to users software / hardware queries via email or phone

Talk colleagues or clients through actions to resolve IT issues

Prior experience with Microsoft stack and Azure (Cloud Services)

Escalate issues to the relevant teams when necessary

Monitor and maintain computer systems and networks

Troubleshoot system and network problems

Diagnose and solve hardware or software faults

Update ticketing system ensuring all queries or issues have been logged and resolved correctly

Prioritise and manage open cases in a timely manner

What you'll bring to the role:

Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools.

Strong ability to multitask in a fast-paced IT support environment.

Self-motivated with strong workload management and timekeeping skills.

Passionate about customer service and consistent communication

Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable)

Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable)

About CHEC

Community Health and Eyecare, or CHEC as we like to be called, are a leading provider of NHS services in the UK, with an established group of hospitals and community clinics. Our vision is to provide accessible healthcare services across the UK. Our bespoke state of the art Cataract and Surgical Centres are a beacon of envy, where we are contracted to deliver cataracts, YAG laser and wAMD services across the UK, providing end-to-end care for every eye condition whilst continuing to support the NHS nationwide with our services.

Why work for us?

23 days holidays plus bank holidays

Buy and sell annual leave scheme

Refer a friend scheme

Company pension scheme

Company sick pay scheme

Life assurance scheme

Blue light Card- 100's of discount and cashback options

Career development opportunities - dedicated reward framework and multiple learning opportunities

Performance review with a training and development plan

Dedicated clinical education team

Great team and working environment

About CHEC

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care - free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics - operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Job Type: Full-time

Pay: Up to 25,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Referral programme
Work Location: In person