Job Description

About Dental IT:

Dental IT is a dedicated IT support provider specialising in supporting dental practices across the UK. Our services include IT support, remote backup, VoIP phone systems, internet services, and more. We pride ourselves on delivering reliable, friendly, and customer-focused support to help dental practices run smoothly.

Role Overview:

We are looking for an experienced IT Support Engineer to join our small but busy team. The ideal candidate will have prior experience working for a Managed Service Provider (MSP) and possess a broad skill set in IT support and services.

Key Responsibilities:

Providing remote and onsite IT support to dental practices. Managing local and cloud backups. Implementing and maintaining security measures, including firewalls and MFA. Supporting internet services and IP phone systems. Administering Microsoft 365 environments. Scripting and automation using PowerShell. Troubleshooting and resolving technical issues efficiently. Delivering exceptional customer service and building strong client relationships. Evening and weekend work is sometimes needed, this will include staying away overnight.

Personal Attributes:

Friendly and approachable with excellent communication skills. Customer-focused with a passion for delivering outstanding service. Ability to work well within a small, busy team. Self-motivated with strong organisational skills.

What We Offer:

A supportive and collaborative team environment. Opportunities for professional growth and development. Competitive salary and benefits package.
If you are a dedicated IT professional with MSP experience and a customer-focused mindset, we would love to hear from you.

How to Apply:

Please send your CV and cover letter. No agencies.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Private medical insurance Sick pay Work from home
Ability to commute/relocate:

Sheffield S7 2QL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work some weekends/evenings as required?
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 2 years (required)
Licence/Certification:

UK driving license (required)
Willingness to travel:

75% (required)
Work Location: In person