Job Description

Vacancy Name

IT Support Engineer

Vacancy No

VN5364

Location City

Spennymoor

Location Postal Code

Contract Type

Permanent

Hours per week

37.50

Working Days & Times

Monday - Friday 9am-5pm

Salary Minimum Pounds

24570

Salary Maximum Pounds

29503.63

Description

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.

Role Information

As an IT Support Engineer, you will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. You will play a key role in maintaining and enhancing the IT infrastructure across the organisation. This includes diagnosing and resolving technical issues, supporting end users, and ensuring the security and efficiency of our systems.

Key Responsibilities

Prioritising, under the guidance of the Head of IT, tickets escalated from our managed service provider. Responsible for the smooth running of computer systems and IT services to ensure our staff and learners have a positive experience with IT. Installing/Configuring computer hardware, operating systems, and applications. Supporting staff, face-to-face, on Teams or by email. Troubleshooting system and network problems, and diagnosing and solving hardware or software faults Providing support, including procedural documentation and relevant reports Following diagrams and written instructions to repair a fault or set up a system Supporting the roll-out of new applications Setting up new user accounts and hardware. Keeping up to date with technology trends. Ensuring an understanding of cyber security. Establish a good working relationship with staff and external suppliers. Escalate any issues or concerns to the Head of IT Conduct your role in line with the company values and expected behaviours Promote equal opportunities and recognition of diversity throughout the company Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times Ensure confidentiality and professionalism at all times. Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

Whilst this role will be primarily based at our Head Office, occasional travel to other LCG sites will be required.

If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or Workforus@Learningcurvegroup.co.uk

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essentia Criteria

Essential Skills & Experience

Proven experience in IT support or a similar technical role. Experience of working with Microsoft Active Directory Experience of working with Microsoft Entra/Azure Active Directory Experience of Microsoft 365 applications and the administration of these Understanding of routing, switching and wireless access technologies Understanding of cyber security principles First-line IT support experience beneficial Excellent customer service and communication skills

Desirable Criteria

MS-900 or AZ-900 Microsoft qualification Microsoft Intune experience Windows Autopilot experience

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work!



Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:



In addition to working for a company that has been listed as the top 100 companies to work for in 2023, you'll have access to below benefits:
26 days annual leave + Bank Holidays Buy & Sell an additional 5 days each year Length of service annual leave increments starting at 2 years Healthcare Scheme Home & Tech schemes Enhanced Family Leave Paid Volunteer day each year Early Finish Fridays on the last Friday of every month Student / Teacher Discount Uniform

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
Electric Car charging points Free fruit, Coffee and Tea Onsite Shower Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES

You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
Domestic Abuse Covenant Care Leaver Covenant Working Chance Ban the box

Recruitment Checks

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and also need to carry out a DBS check and will ask information related to previous convictions if you are shortlisted for interview.




Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s).

Education Level

Vocational

Level of Vocational Experience

2 years

Applications Close Date

30 Nov 2025