Job Description

We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely--primarily across our Manchester dealerships. This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes.


In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic about exploring how modern technologies can enhance user experience, streamline support processes, and contribute to the company's digital evolution.


Salary - 28,891 plus car allowance


Hours - 40

Requirements

Provide IT support to approximately 640 users, including hardware, software, and security-related issues.


Communicate effectively with users and suppliers across all levels to resolve incidents promptly.


Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects.


Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance.


Manage procurement of hardware and services, including raising purchase orders.


Respond to and prioritise service desk incidents efficiently, maintaining a high level of service.


Proactively identify opportunities for automation and process improvement to reduce future support requests.


Train and support end users with patience, professionalism, and clear communication.

Skills and Experience

Minimum of 2 years' experience in IT support within a team environment.




Strong knowledge of Microsoft Office and hardware/service procurement processes.




Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software.




Comfortable working with 3rd party service providers and maintaining effective relationships.




Exceptional communication and documentation skills, both written and verbal.




Strong organisational and time-management abilities; capable of working independently or collaboratively.




Commitment to delivering a high standard of user support.




Ability to create and follow structured processes to ensure consistent service quality.




Personable and professional when dealing with colleagues at all organisational levels.




Analytical and creative thinker with a proactive approach to problem solving.




Adaptable to shifting priorities and evolving technology demands.




Valid UK driving licence required to travel between dealership locations.


Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations.




Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations.




Willingness to learn and implement innovative solutions as part of a continuous improvement mindset.

Benefits

Benefits Include:

Colleague Referral Scheme (500 - 1000)

A range of Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

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Company Pension