Job Description

Are you looking to join a passionate, hardworking team in a technology rich organisation? Owned by its members, Holstein UK is a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit. At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust and productive dairy cattle

THE ROLE

You'll play a key part in maintaining and improving our IT infrastructure, supporting a wide range of technologies, and helping colleagues stay productive and connected. If you flourish on solving problems and want to make a real impact, this role is for you

THE PERSON

You'll be working as the sole IT support presence in a busy office, backed by a remote team for additional support. To succeed, you'll need to be:

Technically confident - able to diagnose and resolve issues quickly and independently. Organised and adaptable - prioritising tasks effectively in a demanding environment. A great communicator - with strong listening skills and the ability to explain technical concepts clearly to non-technical colleagues. Customer-focused - committed to delivering positive outcomes and building trust. Comfortable with ambiguity and creative in finding workarounds when needed

Key Responsibilities

Providing first line helpdesk support for Holstein UK and its affiliates. Maintain and troubleshooting LAN, WAN, WIFI and VPN connectivity. Liaising with network support companies as required. Configure and maintain (including minor repair) desktops, laptops, printers, telephony and AV equipment. Deploying & fully maintaining Microsoft 365 Office applications and proprietary software. Responsibility for network equipment, including firewalls and routers and managed switches. Monitoring of infrastructure using remote management and security tools. Manage user accounts, logins, and security profiles. Order new equipment and manage supplier relationships. Keep accurate documentation of work completed (tickets, logs and internal processes)

Qualifications & Experience

At least 1 years IT support experience. Familiarity with common enterprise tools (Active Directory, Microsoft 365, DNS). Demonstratable experience of a wide range of software products. SQL SSMS experience (not essential).
Role is full time, office based in

Telford, Shropshire

, 5 days per week, 9.00am - 5.00pm, one hour lunch break

Closing Date: Friday 9th January 2026

Job Types: Full-time, Permanent

Pay: From 28,500.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance Sick pay
Work Location: In person