Job Description

Location: Remote (North of England) with occasional travel to client sites (1-2 times per month)
Employment Type: Full-time / Permanent
About the Role
We're looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you'll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
Key Responsibilities

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.
• Manage user administration, software installations, and system updates.
• Assist with security best practices and support security tools where required.
• Work collaboratively with the wider IT team to escalate and resolve complex issues.
• Visit client sites on occasion (typically 1-2 times per month).

Essential Skills & Experience

• Proven experience in a 2nd Line IT Support or similar position.
• Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
• Experience troubleshooting hardware, software, and network issues.
• Understanding of cybersecurity principles and security tools (advantageous).
• Excellent communication and customer service skills.
• Ability to prioritise workloads and work independently.

Desirable Skills

• Knowledge of cloud technologies such as Azure.
• Networking fundamentals (DNS, DHCP, firewalls).

What's In It for You?

• Remote-first role with flexibility.
• Supportive team environment with opportunities for professional development.
• Exposure to a variety of modern technologies.
• Occasional travel to client sites to build strong technical and customer relationships.

Skills Required