Job Description

Description

Join our team as an

IT Support Engineer

and play a key role in shaping the future of our services. In this role, you'll split your time between:

Maintaining existing systems

to ensure stability and performance.

Resolving complex technical issues

that cannot be addressed at the front line.

Driving change initiatives

to future-proof our technology landscape.
We're committed to fully leveraging the Microsoft ecosystem and need your expertise to identify improvements, streamline subscriptions, and optimise services. You'll champion the adoption of

Microsoft Forms

,

Power Platform

, and

Power Automate flows

, embedding these tools into our processes.

We're looking for a

forward-thinking problem solver

who can spot patterns, analyse root causes, and develop strategic solutions. If you thrive on innovation and continuous improvement, we'd love to hear from you.

Key Responsibilities

Configure and deploy IT infrastructure

including servers, networks, and peripherals (e.g., UPS, printers, scanners, mobile devices, laptops, thin clients).

Monitor and manage IT systems

using appropriate tools and liaising with suppliers/consultants to maximise performance and uptime.

Act as the primary point of contact for internal IT

, resolving issues or escalating to third parties where necessary.

Identify and implement service improvements

to enhance IT performance and user experience.

Lead assigned projects

, ensuring delivery within agreed time, cost, and quality parameters.

Maintain strong cyber security practices

, proactively securing infrastructure and systems.

Coordinate activities with development and support teams

to ensure seamless operations.

Maintain accurate product documentation

to reflect enhancements and software changes.

Provide feedback on process improvements

to drive efficiency within the team.

Meet deadlines for product releases

, consistently completing development tasks within required timeframes.

Design and implement automation flows

in line with governance and business processes.

Leverage Power Pages

to reduce manual handling and improve operational efficiency.

Skills, Knowledge and Expertise

Essential

Azure administrator experience A high level of quality End user interaction

Desirable

Dynamics 365 administrator Flow creation in line with best practice Power platform / Power pages experience Exposure and experience of working in ITIL practices.

Benefits

We have a wide variety of additional benefits including but not exclusively:Health cash plan & virtual GP access Pension scheme & life assurance Employee referral scheme High street discounts Driver representatives & employee forum Personal development opportunities Employee Assistance Programme Free eye tests
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



Seras reserves the right to withdraw this advert following sufficient applications.



No Agencies please.

About Seras

At Seras our biomass fuel expertise has been developed over the last 12 years. We process waste wood and supply 1.7 tonnes of biomass fuel to a network of UK power plants. The carbon savings made through our waste wood business is equivalent to the emissions created by driving 1.7 million miles a year in a VW Golf every year.