Job Description

IT Support Engineer

Full-time | Based at Woodley with regular travel across our office network

About K J Smith Solicitors

K J Smith Solicitors is a leading specialist family law firm, recognised by the

Legal 500

and proudly accredited as a

Platinum Investors in People organisation

, placing us among the top 1% of employers in the UK.

We are a people-focused, professional services firm, committed to delivering an exceptional experience for both our clients and our colleagues. Our success is built on collaboration, trust, and high standards, supported by robust and reliable IT systems.

About the Role

We are seeking a proactive and technically capable

IT Support Engineer

to join our close-knit IT team. This is a varied, hands-on role supporting a multi-office professional services environment, where reliability, responsiveness, and clear communication are essential.

You will provide 1st & 2nd line support, maintain and improve our IT infrastructure, support technical projects, and work closely with colleagues across the firm to ensure technology enables the business to operate smoothly and securely.

This role would suit someone who enjoys ownership, variety, and working in an environment where their contribution genuinely makes a difference.

Key Responsibilities

Technical Support & Systems

Provide 1st & 2nd line IT support to colleagues, both remotely and on-site

Diagnose, troubleshoot, and resolve hardware, software, and system issues efficiently

Maintain and support Microsoft-based infrastructure and systems in line with best practice and internal policies

Ensure systems operate reliably, securely, and with minimal disruption

Microsoft 365 & Infrastructure

Support and administer Microsoft 365 applications and tenancy, including Teams, SharePoint, OneDrive, Azure AD, Intune, Autopilot, and VPN services

Maintain good relations with our 3rd party IT provider who support Windows Server environments (2016-2025), including AD, DNS, DHCP, GPO, WSUS and PowerShell and ensure server task/issues are resolved in a timely manner

Assist with device provisioning, user access, and endpoint management

Projects & Continuous Improvement

Assist with the delivery of IT projects and system improvements

Contribute to the evaluation and recommendation of new technologies and solutions

Identify opportunities to improve performance, resilience, and user experience

Supplier & Stakeholder Engagement

Liaise with external IT suppliers and service providers as required

Work collaboratively with colleagues across departments, including senior stakeholders

Communicate technical information clearly and appropriately to non-technical users

Documentation & Compliance

Maintain accurate system documentation, service desk records, and user guidance

Support compliance with data protection, confidentiality, and information security requirements whether being processed, stored or accessed by the network

Prepare training materials and FAQs to support end users

Maintain a current and advanced knowledge of and skills in the specialist disciplines of which you have responsibility.

General

Support IT operations in person across multiple offices

Be flexible to support business needs

Carry out any other reasonable duties as required by the IT Manager / Director

About You

You will be organised, approachable, and technically confident, with a genuine desire to support colleagues and maintain high service standards.

Essential

Experience providing IT support in a business or professional services environment

Strong knowledge of Microsoft 365 applications and services

Experience supporting Windows operating systems and Windows Server environments

Confident troubleshooting and resolving technical issues

Strong communication skills and a collaborative, customer-focused approach

Desirable

Experience in a professional services or law firm environment

Familiarity with Azure technologies and virtualisation (e.g. Hyper-V)

Experience working in an ITIL-aligned environment

Service desk / ITSM tool experience (e.g. SNOW, Halo, Freshdesk)

Experience with mobile device management (Intune, Apple Business Manager, Google play etc)

Exposure to legal systems such as case management or digital dictation tools

What We Offer

A supportive, professional, and people-focused working environment

A varied role with genuine ownership and responsibility

Opportunities to develop your technical skills and progress your career

Ongoing training and support

Competitive salary and benefits

Our Commitment

At K J Smith Solicitors, we value reliability, professionalism, and collaboration. If you take pride in providing high-quality IT support and enjoy being part of a firm where technology plays a vital role in enabling people to do their best work, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-25,500.00 per year

Benefits:

Company events Company pension Free parking Private medical insurance
Work Location: In person