Job Description

Location

Southampton

Region

Hampshire

Category

Head Office - Southampton (SBH)


(I.T.)

Vacancy Type

Permanent/Full Time

Salary

28,000

Job Summary

IT Support Executive

Role & Purpose

The

IT Support Executive

is a member of the IT Team and will report to the Head of IT. The

IT Support Executive

will provide proactive operational IT and administrative support to our Colleagues at all levels across the Group and will be an active participant in delivering the IT services.

At Snows...

Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. The customer experience is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.

Responsibilities

Monitor ticket queues and chase as required, updating staff with fault progress and timescales Log/Process all helpdesk calls in a timely manner and wherever possible closing helpdesk calls directly The support of hardware and software for devices and applications Maintaining records of software licences End user and product support for printers/photocopiers OS Setup/Support - Microsoft Windows 11 and Mac OS Respond to and log calls, escalating calls as required with key support vendors Manage and set up new hardware following IT policies and procedures Provide Anti-Virus support The support of Microsoft products such as Office 365 Maintain awareness of Snows Motor Group IT Infrastructure Amending/Manage user's accounts on various systems including (but not limited to) Active Directory, Microsoft 365, Manufacturer Systems. Logging of faults to 3rd parties and chasing relevant technical teams Maintain awareness of Staffing levels, Virus Alerts, potential threats / problems that will affect Snows Motor Group Systems and act accordingly in the absence of a senior staff. Maintain a high level of physical and data security Creations of 'how to' user guides for staff Support of the Mobile Device Management for all business tablets and mobiles Visiting sites in the south of England where 'hands on' is necessary Should a system issue or outage occur you will be expected to make all available effort to get the systems backup which may include working unsociable hours. Any other duties and projects specified by the I.T. Management that may arise from time to time.

Skills & Competencies

Able to plan, organise self and meet agreed work deadlines. Able to assimilate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Ability to work to tight deadlines to achieve the business needs. Good analytical, problem solving and planning skills. Able to research a subject and find an appropriate solution. Strong interpersonal skills and relationship management Enthusiasm for continual learning Knowledge of applicable data privacy practices and laws.

Essential & Desirable Skills & Qualifications

Essential:

Minimum of 1 years' experience in a similar role. Fluent written and spoken English. Full, clean driving licence. In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Willingness to sometimes work unsociable hours

Desirable:

MCP or MCSE qualifications desirable but not essential Qualified to degree level or equivalent in an IT discipline IT Support Helpdesk Software - Service Desk Plus or other software Experience of supporting Apple and Android products Telephone system support experience

IT Team Values

Collaborate

Be Transparent

Own It

Together we are stronger. We deliver more success through shared goals and mutual support.



Share information. Share mistakes. Share victories.



Operate with honesty and integrity. When we see a problem, move to solve it.