Job Description

Job Summary

The IT Deskside Support Specialist is responsible for providing on-site and remote technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role requires excellent troubleshooting skills, effective communication, and the ability to deliver top-tier support in a fast-paced environment.

Key Responsibilities

Technical Support:

Provide deskside and remote support for desktops, laptops, mobile devices, printers, and other peripherals.

Diagnose and resolve hardware and software issues promptly.

Assist users with troubleshooting application issues and system errors.

Incident Management:

Respond to helpdesk tickets, emails, or calls and ensure timely resolution of issues.

Escalate complex technical problems to higher-level support teams when necessary.

Document and track all support activities in the ticketing system.

Hardware and Software Maintenance:

Install, configure, and maintain IT equipment, including operating systems and applications.

Perform regular updates, patches, and system upgrades as required.

Assist in hardware procurement, inventory management, and device deployment.

User Support and Training:

Provide one-on-one or group training sessions for end-users on IT systems and best practices.

Create and maintain user-friendly documentation and FAQs for common issues.

Network and Connectivity Support:

Troubleshoot and resolve basic network connectivity issues, including VPN and Wi-Fi.

Coordinate with network administrators for advanced network-related troubleshooting.

System Security:

Enforce IT security policies by ensuring compliance with organizational standards.

Assist with password resets, account unlocks, and multi-factor authentication (MFA) setup.

Proactive Monitoring:

Identify recurring issues and recommend improvements to reduce future problems.

Participate in IT projects, including system upgrades, migrations, and deployments.

Qualifications

Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience is acceptable.

Experience:

Minimum 2+ years of experience in IT support or a related role.

Technical Skills:

Strong knowledge of Windows and macOS operating systems.

Familiarity with Microsoft Office 365 and other productivity tools.

Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPN).

Experience with ticketing systems such as ServiceNow, Jira, or similar.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong interpersonal and communication abilities.

Patience and the ability to work effectively with non-technical users.

Certifications (Preferred):

CompTIA A+ or Network+.

ITIL Foundation Certification.

Microsoft Certified: Modern Desktop Administrator Associate.

Job Types: Part-time, Freelance

Pay: 15.00 per hour

Expected hours: 8 per week

Schedule:

Day shift Monday to Friday
Application question(s):

Have you gone through the pay we are offering per-hour? We need support for 4 hours per day on every Tuesday and Thursday, are you fine with that? Are you willing to support in such a setting for at least 6 months?
Experience:

Technical support/IT Support: 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

* London (required)