Job Description

Are you ready to launch your career in IT support?

Join a thriving Managed Service Provider (MSP) and become part of a skilled team that helps businesses stay connected, secure, and supported every day.

Mear Technology was established in 2011 to service the needs of Scotlands thriving small and medium businesses, providing solid advice based on sound technical knowledge and experience. Mear Technology provides a full cycle of IT services including consultancy, supply, installation, configuration, monitoring and support.

Overview:

As an apprentice you will be based alongside the Helpdesk team, supporting with 1st line IT support for customers gaining hands-on, in-office experience.

This is a 24-month fixed term contract where the successful applicant will work towards a SCQF Level 6 IT Support diploma with GP Strategies over 12-months.

Salary: 16,000 - 22,000 per annum (DOE)

Working hours: Monday to Friday 9:00 - 17.30, 37.5hrs per week

Location: On-site role based with Helpdesk team

As a IT Support Apprentice, you'll get a deep dive into the world of IT support while earning industry qualifications.

You'll:

Deliver first-line technical support to a wide range of business clients Troubleshoot issues on Windows and macOS environments Use our internal tools to diagnose problems and carry out maintenance routines Learn to spot and suggest potential upsell opportunities Help prepare and deliver hardware to client sites Communicate clearly and professionally with users at all levels Adapt to a variety of real-world support scenarios in a fast-paced environment
As well as entering full-time employment, this role allows you to learn as you earn: you will undertake an IT Modern Apprenticeships Programme which leads to the achievement of an SCQF 6 Diploma in IT Support.

What we are looking for:

We're not expecting years of experience -- just the right mindset, a keen interest in IT, and a real willingness to learn. We're looking for someone who genuinely enjoys helping others and solving problems -- even when things get tricky. If you're the kind of person who stays calm under pressure, listens first, and wants to make tech feel simple and approachable, this could be your perfect starting point.

You must have:

A full UK/EU driving licence National 5s at grades A-C in English and Maths (or equivalent). A friendly, professional approach with great communication skills Be friendly, a good listener, and comfortable speaking to people from all walks of life Be dependable and take pride in doing things the right way

Bonus points if you:

Enjoy tinkering with tech or have an interest in coding/scripting Ask thoughtful questions and bring positive energy Are keen to grow and take on new challenges Have a good eye for detail and love solving problems Are curious, open to feedback, and not afraid to ask questions

Sound Like You?

If you're passionate about tech, eager to learn, and looking for a long-term opportunity to grow in the IT industry -- we'd love to hear from you.

Benefits:

28 days' holiday Company Pension Discount on hardware software. Assistance in achieving certifications and qualifications. A fully funded training program to help you achieve your qualifications. PERKS for Works Perks is an unbeatable range of benefits, discounts and deals
o Exclusive discounts and rewards at over 30,000 brands

o Enjoy up to 44% off cinema tickets

o Save up to 15% off at 80+ high street retailers

o Earn "WOWPoints" as you shop, then spend them like cash

o Share deals and discounts with up to 10 of your friends and family

Job Type: Full-time

Pay: 16,000.00-22,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person

Reference ID: GPMearTechAugust2025