Job Description

This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment.

• Provide 1st/2nd and AV/IT support to resolve technical issues efficiently.
• Provide end user support for onsite and remote staff
• Operate and manage the helpdesk ticketing system through to resolution
• Deliver IT and AV support for high-profile meetings and clients
• Deploy and administer hardware, software, and mobile devices (iPhone/iPad)
• Manage mobile inventory and billing records
• Support joiners and leavers processes
• Set up monitors, workstations, cabling, patching and telephony
• Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage
• Contribute to ad hoc IT projects and BAU support
• Occasional international travel when required

Financial Services or Legal experience is requiredDay rate from 200 - 225 a day inside IR35
A successful IT Support professional should have:

• Minimum 5 years' experience in an IT support environment
• Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation)
• Understanding of data protection and information security principles
• Experience with Active Directory, SCCM, ServiceNow
• Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes
• Basic networking knowledge (cabling, patching, wireless)
• Excellent communication and stakeholder support skills
• Strong problem-solving and root cause analysis ability
• Ability to prioritise and perform under pressure

This opportunity is with a well-established organisation within the financial services industry.

• Competitive daily rate of 200 - 225 a day inside IR35.
• Opportunity to work in the financial services industry.
• Experience within a reputable organisation in London.
• Engaging and challenging temporary role in the technology department.

If you are ready to take on this exciting IT Support role in London, we encourage you to apply today!

Skills Required