Job Description

IT Support Manager
Location: St Albans (3 days per week onsite)
Employment Type: Permanent, Full time (with flexibility on days onsite)
About Traffic Label
Traffic Label is a data driven technology company with deep roots in digital performance, platform innovation, and online gaming operations. As we continue scaling our technology footprint--including a new platform initiative and expanding security infrastructure--we're looking for an experienced IT Services Manager to strengthen our systems operations and automation strategy.
The Role
This hands on, mid-level position blends IT administration, security strategy, and process automation. The IT Services Manager will ensure the stability, security, and efficiency of all business-critical systems while driving smart, scalable automation solutions.
You'll work closely with leadership across departments, owning IT service management, security policy execution, and ongoing technical support across cloud, communication, and collaboration tools.
Key Responsibilities
System Administration:

• Manage and maintain Slack, Google Workspace, and email environments, including account provisioning, access control, and mailing list management.

Automation & Identity:

• Assess and streamline current manual processes by applying automation principles--leveraging tools like SAML, SSO, and 2FA (two factor authentication).

Cloud & Infrastructure Management:

• Support cloud infrastructure access management where applicable. Opportunity to grow into AWS environment oversight with training and support.

Security & Compliance:

• Develop and execute strategies to enhance IT security posture. Implement and monitor security software, access management, and data privacy standards.

Hardware & Software Management:

• Procure, configure, and maintain company devices. Manage software installs, updates, and licensing.

Technical Support:

• Serve as the senior escalation point for IT support issues. Provide responsive and effective tech assistance, including occasional out of hours coverage for urgent matters.

Integration & Channel Management:

• Manage integrations across internal systems and communication platforms to optimise efficiency and team collaboration.

ITSM Operations:

• Ensure adherence to service management best practices, focusing on service quality, business continuity, and end user experience.

About You

• Proven experience as an IT Administrator, Senior IT Support, or IT Services Manager in a dynamic, fast-moving environment.
• Strong knowledge of Google Workspace and Slack administration
• AWS knowledge welcomed but not essential - we provide training and support for cloud platform growth"
• Willingness to learn cloud technologies and grow technical skills
• Familiarity with automation tools, single sign on (SSO), SAML, and multi factor authentication.
• Experience with IT security frameworks, access governance, and endpoint protection.
• Hands on approach with the ability to balance operational delivery and strategic oversight.
• Excellent communication skills and a proactive, ownership driven mindset.

Benefits

• Competitive salary aligned with experience
• Flexible hybrid working model (3 days onsite in St Albans)
• Opportunity to define IT standards and automation strategy within a growing tech led business
• Growth path into cloud infrastructure management
• Open to candidates eager to develop cloud skills alongside core IT responsibilities
• Collaborative, startup inspired culture with autonomy and accountability

Skills Required