Job Description

About EDGE

We're a global civil, geo-environmental and structural engineering consultancy with offices in the UK, Australia, New Zealand, Malaysia, Vietnam, Dubai and Spain.

We're reshaping the world of engineering with creative designs, bespoke solutions, and innovative thinking. Being employee-owned, directed, and managed, means we put everything into creating a workplace that allows our people to develop their careers, grow through targeted and relevant training, travel to our many locations and be the best they can be.

Our employees not only help to shape the way we do things and how we deliver our services, but most importantly how we stay innovative. We value our employees' opinions, enterprise and out-of-the-box thinking and aren't afraid to reward this.

Our employees are part of the EDGE family, and we fully support them in achieving their best potential.

If you thrive in a fast-paced environment and enjoy handling a diverse range of tasks, this could be the perfect opportunity for you. Join us on our journey.

Part-time hands-on support role with international exposure

Are you an IT graduate with at least 2 years' experience looking for your next challenge?

Join our dynamic team as an IT Support technician, where you'll play a key role in providing technical support to our global business.

In this onsite role, you'll work closely with our IT Team based in Vietnam and Australia, developing your skills across helpdesk support, device setup, troubleshooting, asset management, and general IT coordination.

This is a part-time role with the required hours Monday-Wednesday 9am-5:30pm.

What you'll be doing

Act as the first point of contact for internal IT support queries. Provide Level 1 support on common IT issues - think software errors, login/access problems, printing faults, and basic networking. Set up and configure laptops, monitors, and mobile devices for new starters. Manage user accounts, permissions, and systems access. Troubleshoot and resolve hardware and software issues. Assist with maintaining our IT asset register and coordinating equipment movements. Support IT projects and contribute to internal knowledge-sharing. Build great working relationships with colleagues by providing helpful, timely, and professional service.

What we're looking for

IT qualifications gained via either TAFE or University. Customer service experience or prior exposure to an IT helpdesk. A basic understanding of IT hardware, operating systems, and networking. Strong communication skills - able to explain tech in plain language. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Basic understanding of network protocols and hardware, including routers, switches, and firewalls. Familiarity with remote support tools. Familiarity with helpdesk ticketing systems. A proactive problem-solver who enjoys helping others and learning new systems. Organised, reliable, and keen to build a career in IT.

Perks and benefits:

private health insurance. health cash plan. loyalty reward (1 extra leave day for reaching the milestones of 2, 5 and 8 years with the company - to come into effect from the following calendar year). 1 employer-supported volunteering day / corporate volunteering day every year.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity in IT Support.

Job Types: Part-time, Permanent

Pay: From 12.58 per hour

Expected hours: 22.5 per week

Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Employee discount Health & wellbeing programme Paid volunteer time Private medical insurance
Experience:

IT support: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person