Job Description

Job Title: IT Support
Salary: 24,000 - 30,000 (depending on experience) + benefits
Location: North West England
Permanent - on site
Overview
This is a fantastic opportunity to join a close-knit team who make a real difference to their users. We're looking for a proactive and technically capable IT Support professional to provide hands-on support across a range of devices and systems, ensuring smooth day-to-day operations and excellent user experience.
Key Responsibilities

• Provide first-line and second-line support for Microsoft Operating Systems and Microsoft Office Applications.
• Support iPads and other mobile devices, ideally within an educational environment.
• Troubleshoot hardware and software issues across desktops, laptops, tablets, and peripherals.
• Install, configure, and maintain IT equipment and software.
• Diagnose and resolve networking issues, including Wi-Fi, LAN, and basic routing.
• Maintain accurate documentation of support requests, fixes, and asset inventory.
• Collaborate with internal teams and external vendors to resolve complex issues.
• Deliver excellent customer service and communicate effectively with users of varying technical ability.

Essential Skills & Experience

• Strong working knowledge of Microsoft Windows OS and Office 365 suite.
• Experience supporting iPads and mobile devices.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Hands-on experience with hardware installation, maintenance, and troubleshooting.
• Ability to work independently and manage multiple tasks effectively.
• Excellent problem-solving and communication skills.
• Must have own transport and be prepared to travel.
• Willingness to undergo background checks as required.

Desirable

• Familiarity with remote support tools and ticketing systems.
• Basic understanding of cybersecurity principles.

Company Overview
A chance to join a close-knit team who make a real difference to their users.
Application Process
Adecco operates as an Employment Agency and is an equal opportunities employer. Your CV will be treated with the utmost confidentiality, and we will always discuss your application with you before presenting it to any potential employer.
Keywords
IT Support, Microsoft Office, Windows OS, iPad Support, Networking, Hardware Troubleshooting, Software Installation, Helpdesk, Technical Support, First Line Support, Second Line Support, IT Technician, Adecco, Field Support, Mobile IT, Background Check, North West England

Skills Required