Job Description

Salary scale:

26,455 - 29,803 Full Time Equivalent

Contract:

Permanent

Hours:

30 hours

Base:

Kenburgh House, 28 Manor Row, Bradford, BD1 4QU

Probationary Period:

6 months

Closing Date:

Friday 12th September

Interview Date

: Tuesday 16th September

Questions:

In the first instance any enquiries to be emailed to Admin@mindinbradford.org.uk. For an informal chat about the role before applying please contact Head of People & Culture Samane Etesami at samane.etesami@mindinbradford.org.uk

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.


We do this through:

Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing
Watch this video to find out what its like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ


Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/


Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/

Join us and youll receive:

25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.

Role Background

We are looking for a knowledgeable and personable IT Support Officer to assist our growing an increasingly digitally enabled workforce with technical issues relating to their working practice. The role will combine some basic, first line end user assistance with hardware, software and our systems, while managing the day-to-day relationship with our outsourced IT support company who provide more formal support to our office-based and remote workforce.


The post holder will be an excellent problem solver with the ability to communicate effectively across the organisation and be comfortable supporting an end user with a Microsoft Office query one moment while supporting the rollout a new infrastructure project the next.


As the role will be responsible for onsite IT support and digital projects at our central Bradford office, it will be suited to somebody looking for a position that is predominantly office based.


The role will be performed primarily during core working hours Monday to Friday, with some occasional evening or weekend work as required.

Role Purpose

You will support the smooth day-to-day running of the charitys digital workplace operations and technology infrastructure. Your role will combine being an initial point of contact for end user IT issues with liaising with the organisations outsourced IT provider for more complex matters. You will manage day to day procurement of IT equipment and support the efficient implementation through onboarding and offboarding processes as part of our HR and Facilities team. You will support a process of continuous digital transformation with project and governance work alongside senior colleagues.

Role Outcomes

Provide good quality first-line technical support to the staff team, troubleshooting and resolving basic issues in a timely manner; or escalating to our managed support provider as required. Liaise with the organisations outsourced IT provider, ensuring service standards are met and dealing with ad hoc problems for end users. Supporting the organisations outsourced IT provider with device compliance across the organisation. Assisting with the set up and configuration of hardware and software applications. Liaise with suppliers for the procurement of equipment and software. Manage starters and leavers as required, arranging for equipment purchase, return, re-assignment and decommissioning. Assist with the management of user accounts, permissions, and access control, ensuring data security. Managing the organisations telephone systems and portals, including carrying out simple telephone moves and changes, or licencing issues. Maintaining an up-to-date inventory of IT assets and digital office equipment. Supporting the organisations data security and protection work via an information governance working group, and additional work associated with cyber accreditations. Create and update documentation for IT procedures and user / troubleshooting guides Delivering training or awareness sessions to colleagues based on trends identified via tickets or support requests.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications & Experience

Essential:

Proven experience (2 years plus) in an IT support role, preferably onsite. Demonstrable experience of IT troubleshooting, hardware and software support. Experience in supporting the design and roll out of IT-related projects. Experience supporting hybrid working environments.

Desirable:

Relevant IT certifications. Budget management and experience of procurement of hardware and software. Knowledge of hosted communications systems/portals and integration with IT infrastructure (such as MS teams/Webex). Experience with mobile device management solutions. Experience of working in a charity or healthcare environment.

Knowledge, Skills and Abilities

Essential:

Ability to identify, diagnose and resolve common IT issues efficiently. Experience with Windows operating systems, cloud platforms and Microsoft 365. Implementing and managing Microsoft SharePoint environments, groups and Teams channels. Knowledge of IT security best practices and data protection regulations.

Attitude and Personal Attributes

Essential:

Working knowledge of digital or data compliance requirements relating to common accreditation schemes (such as Cyber Essentials) Managing and maintaining asset registers. Friendly approachable person with good organisational skills, enthusiasm, energy and work ethic. Good written and oral communication skills. An appetite for problem-solving and making improvements and enhancing existing ways of working. Ability to multi-task and prioritise to meet deadlines.

Desirable:

Ability to dissimilate information in a simple clear manner to people for whom the use of IT systems is not their main work requirement

How to Apply

Please click the

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Upload your CV and a cover letter showing how your experience and skills match the and Person Specification under.


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We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.