Job Description

Location: 13 Banbury Road, Oxford
Are you an IT Support Officer passionate about technology and delivering exceptional support? Join our dynamic IT Services team at the University of Oxford and help ensure our world-class staff have reliable, high-quality IT systems to perform their work effectively.
About Us
The IT Services department plays a vital role in supporting the University's teaching, research, and administrative functions. Our Desktop Services Team provides reliable and responsive IT support to staff across all departments, ensuring that technology enhances productivity, collaboration, and innovation across the University.
What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role
Please note: Due to the hands-on and customer-facing nature of this role, this role is based on-site at the University of Oxford, with no hybrid or remote working options.

• As an IT Support Officer, you will provide 2nd line technical support for Windows desktops across the University. Your work will include diagnosing and repairing hardware and software issues, deploying and rebuilding desktops, managing user accounts, and supporting staff remotely or onsite.
• You will monitor the service desk system, resolve or escalate incidents, and ensure that accurate records of hardware, software, and user activities are maintained. The role also involves contributing to technical documentation and staying up to date with IT developments to continuously improve the service we provide.
• This is a customer-facing role where you will interact with staff at all levels, requiring excellent communication skills and a professional approach to support. You will also have the opportunity to contribute to specialized projects, such as providing technical support for University examinations.

About You

• In-depth experience supporting Windows operating systems and PC desktops/laptops.
• Strong problem-solving skills and ability to diagnose hardware vs software faults.
• Understanding of networking concepts and software applications, including Microsoft Office.
• Ability to manage and prioritise workload, working independently and collaboratively as part of a team.
• Excellent interpersonal and communication skills, able to explain technical issues to non-technical users.

Application Process
To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Tuesday 21 October.
Interviews will take place on the week commencing 27 October and will be held in person in central Oxford.
35,681 to 41,636 per annum (if part time, pro rata). Grade 6, E

Skills Required